Quest

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Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.   We are currently looking for an Enterprise Technical Support Engineer to join our LACA Platform Management Support team located in Panama. As a Technical Support Engineer, you will be responsible for providing technical support across Quest Platform Management products via phone, web & emails in a fast paced environment. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development as well as effectively communicate solutions to customers is crucial to the role. Our people are the most critical component of our long-term success, which is why we’ve created an extensive benefits package for all team members. As a successful Technical Support Engineer you will be able to work independently to test and debug customer product issues on the SharePoint platform in lab environments and operate as a key member of a virtual product team spanning 3 continents and multiple time zones. An ability to work across regional boundaries with Customers as well as other engineers, Development, and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex Exchange and Database issues.
Job ID
2022-10704
Location
LATAM-PA-Panama City
Category
Support
Position Type
Regular Full-Time
QUEST/OneLogin by One Identity is the leader in Unified Access Management, Enabling Organizations to Access the World. Our portfolio of solutions secures connections across all users, all devices, and every application, helping companies drive new levels of security, and efficiency across all applications. With a powerful business platform and an award winning company culture, OneLogin manages and secures millions of identities around the globe. Our core values: - Integrity - As a security company, integrity is our highest priority. We deliver on our commitments and treat customers, partners and colleagues equally - Innovation - Innovation is in our DNA and we always try to look ahead of the curve and think smarter, faster, bigger and better - Excellence - We strive for excellence and quality in everything that we do in order to drive customer satisfaction and loyalty - Urgency - We live in a real-time world where the marketplace is fiercely competitive and customers expect instant gratification. We operate with extreme urgency to address customer needs and resolve issues promptly - Customers for life - First and foremost, we are here to serve our customers. We take a long-term view of customer relationships and focus on building long-term value - Great place to work - Create a work environment of transparency, trust and professional challenges that attract the best possible people
Job ID
2022-10687
Location
LATAM-PA-Panama City
Category
Support
Position Type
Regular Full-Time
QUEST/Onelogin by One Identity is the leader in Unified Access Management, Enabling Organizations to Access the World. Our portfolio of solutions secures connections across all users, all devices, and every application, helping companies drive new levels of security, and efficiency across all applications. With a powerful business platform and an award winning company culture, OneLogin manages and secures millions of identities around the globe. Our core values: - Integrity - As a security company, integrity is our highest priority. We deliver on our commitments and treat customers, partners and colleagues equally - Innovation - Innovation is in our DNA and we always try to look ahead of the curve and think smarter, faster, bigger and better - Excellence - We strive for excellence and quality in everything that we do in order to drive customer satisfaction and loyalty - Urgency - We live in a real-time world where the marketplace is fiercely competitive and customers expect instant gratification. We operate with extreme urgency to address customer needs and resolve issues promptly - Customers for life - First and foremost, we are here to serve our customers. We take a long-term view of customer relationships and focus on building long-term value - Great place to work - Create a work environment of transparency, trust and professional challenges that attract the best possible people
Job ID
2022-10686
Location
LATAM-PA-Panama City
Category
Support
Position Type
Regular Full-Time

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