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The Senior Salesforce Service Cloud Developer will work closely with Quest’s global Salesforce.com team and subject matter experts to develop and implement solutions that optimize Quest’s service delivery capabilities. This position will be responsible for overall system configuration, maintenance, support, and enhancements of our Salesforce.com instance. Scope of responsibility will also include systems integration and APIs used in communicating with other essential systems. This position will work with a cross-functional team to identify needs and requirements and will apply industry standards and best practices in developing solutions.