One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Support Engineer, to join the One Identity (Active Directory Team) in Cork. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.
The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award winning solution range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a team believe in honest communication, share creativity and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Engineers will work as part of a Global team to provide a high standard of technical support to customers on the One Identity Management / Active Directory Suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritise technical customer issues with development and effectively communicate solutions to customers/partners is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on Windows Active Directory is required.
As a Senior Support Engineer, you will be supporting European/Global customers for the AD Management products. Some of these are:
Quick Connect Suite:
One Identity Quick Connect Exchange Resource Forests
One Identity Quick Connect Express for AD
One Identity Quick Connect Management Shell
One Identity Quick Connect Sync Engine
One Identity Quick Connect for AS400
One Identity Quick Connect for Base Systems
One Identity Quick Connect for Cloud Services
One Identity Quick Connect for Lotus Notes
One Identity Quick Connect for Lync Server
One Identity Quick Connect for Mainframes
One Identity Quick Connect for PeopleSoft
One Identity Quick Connect for RACF
One Identity Quick Connect for SAP Solutions
-Prior Technical Support experience or proven track record in system administration
-Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, Enterprise Administration)
-Previous customer support experience, or previous customer facing role with good interpersonal skills (written and spoken)
-Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM)
-Knowledge of configuring and maintaining Internet Information Server (IIS)
-Technical writing skills
-Ability to define problems, collect data, establish facts and draw valid conclusions.
-Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications.
-Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
-Quickly learn the general concepts of the technology used in and associated with One Identity products.
Additional Key Responsibilities
-Manage Service Requests and any ongoing Escalations
-Collaborate with the other members of the Global Support Team
-Invest in the Knowledge Centered Methodology (KCS) and contribute to the Support Portal
-Participate in activities relating to product improvement and demand reduction
-Provide a high quality service delivery experience to the internal and external stakeholders
-Knowledge of and exposure to Microsoft Exchange
-Familiarity with debugging tools/techniques (e.g. WebEx)
-Knowledge of VBScript, PowerShell
-Knowledge of Microsoft SQL Server
-Exposure to any of the following Cloud Technologies: Federated SSO to Salesforce®, Google® Apps™ service or Microsoft® Office 365® and Microsoft® Azure®
-Exposure to Linux and Unix systems would be an advantage
-Two-Factor Authentication (2FA), RADIUS
-Remote Desktop Services (RDS)
-Educated to degree level
-Ability to work flexible hours
-Additional language skills – desirable but not essential
One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
-Life at One Identity means collaborating with dedicated professionals with a passion for technology.
-When we see something that could be improved, we get to work inventing the solution.
-Our people demonstrate our winning culture through positive and meaningful relationships.
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.
Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com