Quest

Unified Endpoint Management Consultant

Location US-Nationwide
Job ID
2021-8464
Category
Professional Services
Position Type
Regular Full-Time

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Professional Services Unified Endpoint Management Consultant to support our Quest | KACE Unified Endpoint Management and Security solutions. This position can be based remotely anywhere in the US. 

 

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. 

The Professional Services Unified Endpoint Management Consultant is responsible for post-sales product and service implementation. Unified Endpoint Management Consultants are responsible for completing assigned projects in a manner consistent with the team’s Operational Standard, which emphasizes the importance of providing exceptional customer service. They are also responsible for meeting consulting billing objectives. 

 

We are looking for a senior-level engineer who is a seasoned professional with a full understanding of cloud industry best practices. This is a hands-on position that will develop conceptual, logical, and physical IT engineering designs to support the endpoint hardware, OS, management, and security tooling requirements specifically for Quest customer implementing the Quest KACE Systems Management and Service Desk solutions. This role provides you an opportunity to share your guru-level expertise in customer environments, leveraging the power and flexibility of the Quest portfolio. 

 

This role may also be referenced as  

  • Senior Endpoint Engineer 
  • End User Computing Engineer 
  • Enterprise Technical Support Consultant 

Responsibilities

  • Deploy, configure, and “Operationalize” Quest KACE and UEM Solutions 
  • Ensure customer communication and satisfaction when project is complete to be sure project has met all proposal objectives and is completed on-time. 
  • Refer potential add-on sales opportunities to either account managers or solutions engineers. 
  • Maintain quality service by establishing and enforcing organization standards. 
  • Present technical training to customers 
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations. 
  • Complete administrative project tasks like time and expense entry, status reporting, and project completion reporting. 

Qualifications

  • Bachelor’s Degree in technical or equivalent experience 
  • 5+ years with IT endpoint technologies with a deep experience with managing Windows, MacOS and Linux Operating Systems in the enterprise. Utilizing both on-premise and cloud-based infrastructure and services. 
  • 5+ years’ direct experience administering and deploying operating systems and end user applications 
  • 5+ years’ direct experience with directory services and endpoint policies 
  • 5+ years’ experience with deployment tools in support of endpoint user experience leveraging scripting and automation 
  • Expertise with one or more of our core KACE Technology Areas; SDA or SMA; Asset Management, endpoint management including software deployment, OS deployment, and patching, and/or Service Desk. 
  • Working knowledge of different endpoint hardware vendors, Intune, VMware VDI, VMware AirWatch, AWS Workspaces, MDM platforms, and endpoint security products 
  • Working knowledge of desktop / mobile technologies (Microsoft, Android, Apple, LINUX, etc.) and management tools (Altiris, InTune / SCCM, JAMF, etc.) 
  • Have experience with SQL query in MySQL, MariaDB, and/or Microsoft SQL  
  • Have experience with reporting tools such a MySQL Workbench/Microsoft PowerBI/Crystal Reports 
  • Have experience with scripting such as PowerShell/Python/BASH 
  • Have experience support/implementing service desk solutions such as KACE/ServiceNow/Remedy 
  • Ability to prioritize multiple projects (5-7) and to manage multiple tasks in parallel. 
  • Strong problem-solving, technical writing and soft skills 
  • Strong presentation and verbal communication skills 
  • Process-oriented individual with strong attention to detail, and strong organizational skills 
  • Microsoft 365 Certified Modern Desktop Administrator Associate and or Apple Certified Support Professional 
  • Knowledge of ITIL best practices, V3 Foundation Certification a plus 

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