Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a PC Desktop Support Technician for our Austin, Texas location.
This position requires 1-2 years of PC desktop support experience. The selected candidate will provide desk side IT assistance to approximately 300 local internal company employees and 1000 remote internal company employees over the phone.
Responsible for on-site troubleshooting, maintenance, repair and installation of desktops, notebooks, printers, Microsoft based operating systems, client software and mobile devices. Analyze and resolve the typical IT client hardware, software, printer, and network/security client related issues experienced in a corporate environment. Requires a strong customer focus and excellent analytical, problem solving, oral, telephone, and written communication skills. Must be extremely organized and able to work without direct supervision.
Minimum Associates degree required. Certifications are a plus.
The work schedule is comprised of 8hr shifts, Monday through Friday 9-6PM Central.
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
o Life at Quest means collaborating with dedicated professionals with a passion for technology.
o When we see something that could be improved, we get to work inventing the solution.
o Our people demonstrate our winning culture through positive and meaningful relationships.
o We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
o Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Come join us. For more information, visit us on the web at http://www.quest.com/careers.