• Renewals Representative

    Location IE-Cork
    Job ID
    SW Inside Sales
    Position Type
    Regular Full-Time
  • Overview

    If you are passionate about computer technology and eager to develop a career in technology sales, Quest is the place to be. Within Support Renewals, we are looking for an Inside Sales Cover Renewal Representative to work as part of a team based in Cork, Ireland.


    Quest provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.


    The primary responsibility of the Inside Sales Cover Renewal Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The Inside Sales Renewal Representative will create strong working relationships with the Quest Software sales team, and other internal teams, to ensure complete customer satisfaction.


    -Achieve quarterly assigned sales quotas

    -Maintain accurate forecast and activities for assigned region in the CRM (Siebel & Salesforce)

    -Effectively defend against competitive pressures and uncover additional opportunities

    -Take an account management approach to identify co-termination and reinstatement opportunities

    -Interface with Quest Software Renewals Management, Technical Support, and Business Unit teams to help ensure customer success

    and timely feedback being returned to the business leadership of Quest Software

    -Build knowledge on a specific technology solution area such as security, database or systems management products.  You will stay up to date on our new technology and support offerings which will enable you to increase your sales to your customers.  A successful individual will develop relationships with his / her peers in field sales, technical support or with the product managers to ensure customers’ needs are met.

    -Work independently managing full sales cycle to close

    -Leverage cross-functional resources to achieve results/meet customer needs

    -Partner with other members of the Renewal team and with field sales to support in the selling process


    -Fluent in English essential

    -Additional European languages advantageous

    -Bachelor’s degree

    -2+ years of inside sales, renewal or account management experience (software related industry is preferred)

    -Strong organization skills with an emphasis on territory management

    -Excellent PC and internet skills with a strong understanding of Microsoft Office (specifically Outlook and Excel)

    -Experience working in a fast paced environment; must be a motivated self-starter with the ability to handle a high volume of e-mail communications and out bound calls



    -SaaS sales and customer success experience  


    Company Description

    Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.


    Why work with us?

    o Life at Quest means collaborating with dedicated professionals with a passion for technology.

    o When we see something that could be improved, we get to work inventing the solution.

    o Our people demonstrate our winning culture through positive and meaningful relationships.

    o We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

    o Our team members’ health and wellness is our priority as well as rewarding them for their hard work.


    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

    Come join us. For more information, visit us on the web at http://www.quest.com/careers.


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