• Software Solutions Program Manager, US Remote

    Location US-OH-Remote | US-TX-Austin | US-IL-Remote | US-NJ-Remote | US-CA-Remote
    Job ID
    Professional Services
    Position Type
    Regular Full-Time
  • Overview

    Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Program Manager focused on our Microsoft Platform Management solutions.  This position can be based remotely from any major US city.


    Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.


    Our program managers are transformational technical leaders who guide our customers through enterprise scale technology changes. A program manager plans, directs, and coordinates the activities of matrixed individuals working on the projects within the assigned program. They are responsible for managing related projects in a coordinated way to realize maximum benefit to Quest’s customers.


    -Manages executive relationships, key stakeholders, and program staff to ensure delivery of program outcomes and realization of business value

    -Drives program decisions and activities our customers’ strategic direction and business objectives; serves as a change agent leveraging industry experience that a customer may not have

    -Works with the Platform Management Architects and Project Managers to translate customer requirements into a cohesive implementation and execution plan to successfully accomplish the customer’s desired objectives and represent the effort to all stakeholders

    -Serves as communications interface between customer and Quest delivery team

    -Provides feedback to Platform Management leadership for performance reviews and continual improvement; provides mentorship to less senior project managers

    -Ensures that constituent project managers adhere to the standard project management methodology throughout the project lifecycle and maintains a standard Microsoft Project Plan for each program

    -Provides regular reporting to the customer executives, Quest executives, and program team stakeholders

    -Manages resources (i.e., capital requirements and human capital, etc) to complete the program objectives on time, within scope, and on budget


    -Proven record of successfully managing complex projects or programs leveraging matrixed and remote staff.

    -Requires proven experience facilitating organization change to expedite transformational technology adoption

    -Very strong stakeholder management across several divisions/organizations

    -Must be able to travel up to 50% in the US

    -Experience leading directory migrations, messaging platform migrations, or IT Security initiatives

    -Project Management certification (PMP, Agile, Etc.)

    -BS in Project Management, Information Technology, Computer Science or similar, or 12+ years relevant experience

    -Microsoft Project, PowerPoint and Visio

    -Strong verbal and non-verbal communications skills

    -Strong knowledge of Microsoft infrastructure



    -Experience using Quest Platform Management products in an enterprise environment

    -Additional Industry certifications (ITIL, MCSE, MCITP, CISSP, etc.)


    Company Description

    Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers.


    When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.


    Why work with us?

    -        Life at Quest means collaborating with dedicated professionals with a passion for technology.

    -        When we see something that could be improved, we get to work inventing the solution.

    -        Our people demonstrate our winning culture through positive and meaningful relationships.

    -        We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

    -        Our team members’ health and wellness is our priority as well as rewarding them for their hard work.


    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.


    Come join us. For more information, visit us on the web at


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