• SW Prof Svcs Practice Leader (PFP902)

    Location US-OH-Remote
    Job ID
    SW Professional Services
    Position Type
    Regular Full-Time
  • Overview

    The Professional Services PMO Manager focuses on developing team capabilities, achieving financial and operational objectives and successfully delivering on customer commitments.  In this role, you will be managing the team responsible for the delivery of project management for our professional services organization.  You will identify ways of growing the Software Professional Services business and proactively find new opportunities with current and future customers.


    The Professional Services PMO Manager plays a central role in defining strategic internal initiatives and policy while leading, motivating, and managing a high performance PMO and team of project managers.  You will also partner with the Professional Services Sales team to ensure a smooth transition from sales through to delivery and ultimately customer success.


    -       Responsible for career development/planning, performance and total compensation discussions with direct reports.

    -       Drives Quest Software’s organizational capabilities by developing a highly effective and competent workforce.

    -       Accountable for team deployment, execution of project deliverables and the achievement of customer satisfaction.

    -       Develops and implements innovative strategies to grow Quest Software’s Professional Services business within a practice across industries/regions.

    -       Applies knowledge of industry trends and key issues and challenges facing a customer when creating a business solution.

    -       Utilizes consulting intellectual property and leverages industry best practices to develop software solutions that drive change throughout the entire organization to control costs, increase operational efficiencies, improve productivity, accelerate delivery time, enhance customer service, drive revenue, and cultivate business growth.

    -       Focuses on understanding the customers’ strategic, organizational and management problems and offering software solutions as they relate to the future business environment and operational objectives.

    -       Ensures practice standards for managing engagements are met or exceeded.

    -       Manage people, process and technology within a continuous improvement model.

    -       Cultivate a culture of excellence, innovation and collaboration.

    -       Provide governance and oversight to the PMO.

    -       Develop, manage and improve practice and customer reporting.

    -       Participates in internal corporate initiatives to further enhance the solution suites, sales and services enablement and professional growth.


    -       Specialized breadth or depth of knowledge, including overall product knowledge and underlying business and technical market and current economic climate.

    -       Requires an in-depth understanding of an organization’s business environment, business objectives, technology systems and industry requirements.

    -       Ability to strategically influence customers based on technical acumen and internally in order to drive new opportunities for growth.

    -       Strong technical experience with Microsoft Active Directory, Exchange, SharePoint Server, SQL Server, Windows Server (understand, configure, administer Windows infrastructure components such as Group Policy, DNS, DHCP, etc.) and Unix\Linux, including design and deployment in 10,000+ user environments

    -       Strong management and leadership skills and demonstratable ability to mentor, motivate and develop a dynamic and remote technical staff.

    -       Project / Program Management experience

    -       Background in financial analysis and reporting

    -       Excellent presentation, business, analytical, problem solving and communication skills, written and verbal with ability to effectively communicate with business and IT individuals at all levels of the customers’ organization. 

    -       Current PMP Certification

    -       Leads the team to solve abstract problems and seek out opportunities for service improvement on an ongoing basis.

    -       Bachelor’s degree or equivalent work experience

    -       Travel flexibility up to 70%

    -       8+ years’ experience in managing a services practice

    -       5+ year’ experience delivering billable consulting services


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