• Customer Svcs Support Assoc

    Location US-CA-Aliso Viejo
    Job ID
    Product Services
    Position Type
    Regular Full-Time
  • Overview

    As a Customer Services Support Associate, you will be joining a dynamic group that is dedicated to providing world-class support to our customers. You will be part of a highly collaborative global team providing assistance to our customers. This is an exciting time to join a growing global software organization with an established presence in Aliso Viejo, CA.


    These  are for a weekend staff.  There are four different shifts:


    #1 (Fri-Tues 3pm to 12pm)

    #2 (Fri-Tues 8pm to 5am)

    #3 (Sat-Wed 1am to 10am)

    #4 (Sat-Wed 6am to 3pm)



    • Provide assistance to our global Customers and Partners 
    • Process incoming requests for technical support assistance submitted by telephone, email and chat
    • Assist customers with their non-technical support needs including web site and product  registration and updating account information via phone, email and chat on time, professionally and with a positive attitude to achieve customer satisfaction
    • Resolve general customer inquiries
    • Complete general administrative tasks
    • Provide assistance to effectively resolve escalated customer issues


    • Strong verbal and written skills
    • Strong customer service experience
    • Must possess strong telephone etiquette
    • Must have strong computer skills
    • Experienced verbal and written communications skills
    • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
    • Must be able to work in a fast-paced environment and multitask between various tasks and communication channels
    • Excellent time management skills and ability to work with minimal supervision
    • Requires 2-4 years of experience working in a technical support department or the equivalent related administrative experience


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