• Renewals Sales Operations Sr. Manager

    Location US-OH-Dublin | US-IL-Remote | US-TX-Austin
    Job ID
    Sales Operations
    Position Type
    Regular Full-Time
  • Overview


    Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Renewals Sales Operations Sr. Manager focused on supporting our Global Renewals team.  This position can be base remotely anywhere in the US.


    Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.


    Role Overview


    Manages team responsible for supporting global Renewals Sales organization through customer, operational and business support. Responsible for developing processes and procedures to achieve Quest’s customer retention objectives. Partners with Renewals Sales leadership to guide programs, decision support and business process improvement including but not limited to global Renewal Sales strategy and planning, coverage, expiry model, quota and territory strategy & planning, forecasting, account management, planning and prioritization, closing strategies, sales automation, tools and reporting programs.



    • Directs the efforts of the renewals operations team to achieve the strategic and end-to-end operational objectives for the Quest’s Renewal Sales team.
    • Partners with Finance to analyze and finalize the annual maintenance expiry pool.
    • Collaborates with Global Renewals leadership to model coverage and set quotas.
    • Manages submission of manual credits for renewal team commissions
    • Monitors and maintains high levels of quality, accuracy, and process consistency in the Renewals Operations planning and execution efforts.
    • Leads the renewals forecasting process – partnering with Renewals Sales leadership to ensure that the CRM pipeline clearly represents the business and working with Renewals Sales VP to apply conversion rates and judgment as necessary to optimize forecast accuracy.
    • Provides support for all operational renewals reporting (including QBR’s and ad hoc requests) for the Quest Renewals sales team and Quest Business Units.
    • Serves as a key member of the Renewals leadership team, communicating regularly and effectively with that team, and contributing to operational excellence and change initiatives.
    • Is the operational voice of the renewals organization for global initiatives, including Quote-to-Cash. May lead Quest-wide projects.
    • Focuses on influencing and delivering a positive customer experience.
    • Improves sales processes, operational effectiveness and sales productivity.
    • Leads merger and acquisition integration efforts in support of Renewals sales objectives.
    • Engages cross-functional groups to solve business and customer issues.
    • Manages the hiring, staffing, training, and maintaining of a diverse and effective workforce.
    • Responsible for career development/planning, performance and pay discussions of team members.
    • Builds long-term development and succession plans and nurtures talent
    • Establishes an environment that promotes diligence, excellence, communications, teamwork, sense of urgency and efficiency in meeting the operational needs of the business, and is aligned with Quest’s Purpose, Vision and Values.


    • 10+ years of related sales operations experience or combination of education and experience.
    • Track record of building relationships and working closely with cross functional teams including, Finance, Renewal & License Sales, Enablement, IT and Operations.
    • 5+ years of leadership experience directly managing and mentoring a team
    • Must be a passionate, collaborative and results oriented leader capable of inspiring and building cross functional high performing teams
    • Must have experience effectively driving change while achieving established goals.
    • Must be able to travel up to 25%.

    Company Description

    Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 3,500 team members around the globe, we intend to continue to grow revenues and add value to customers.


    When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.


    Why work with us?

    -        Life at Quest means collaborating with dedicated professionals with a passion for technology.

    -        When we see something that could be improved, we get to work inventing the solution.

    -        Our people demonstrate our winning culture through positive and meaningful relationships.

    -        We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

    -        Our team members’ health and wellness is our priority as well as rewarding them for their hard work.


    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

    Come join us. For more information, visit us on the web at https://www.quest.com/company/careers.aspx



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