• UX Product Content Strategist

    Location US-TX-Remote
    Job ID
    2019-4637
    Category
    SW Engineering
    Position Type
    Regular Full-Time
  • Overview

    The UX Product Content Strategist will be responsible for researching, planning, organizing, writing and editing technical product content, as well as developing strategies for modernizing product documentation across products in the Information Management business unit at Quest. This includes release notes, product documentation/help, contextual in-product help, and advising the UX designers on user interface copy.

     

    This is not a typical technical writing role nor is it a copywriting role, although some background in both is helpful. This role is a hybrid of product content creation, content strategy, and user research (focused on product content). It’s a chance to come in and transform the way we create and integrate product content into the overall customer experience and build something new. Part of the time you’ll be conducting research to understand user needs in product content and using your strategic planning skills, and another part of the time, you’ll be rolling up your sleeves and creating product documentation.

     

    You’ll work closely with other user experience team members, developers, product managers, product marketing, and product owners to modernize, update, and create engaging, user-focused product content.

     

    This position can either be based in Austin, TX in our offices there, or 100% remote (but must be based in the US).

     

    Responsibilities

    What you’ll do

    • Apply user research methods to understand the current state of product content and user needs, and to identify opportunities for updates and improvements
    • Use research and data to set the course for the updated strategic direction for product content that solves user problems
    • Lead the overall direction for modernized product content and create templates and workflows for gathering, creating and publishing product content
    • When necessary, work with developers and designers to build frameworks that make content creation simple, straightforward and modern
    • Experiment with and test various approaches to information and product content in UI, documentation, and support materials
    • Develop ways to measure value and success of the product content we create
    • Write new, engaging product content and in some cases, edit product content created by subject matter experts
    • Be the voice of content in design discussions and advocate for the role content plays in the overall customer experience
    • Evangelize content as a craft by establishing content best practices and educating stakeholders
    • Make content decisions back by your expertise as well as user research and industry standards
    • Work across teams and disciplines to execute product content strategies
    • Work with other team members to create a content style guide that humanizes our product content through voice and tone

     

    Qualifications

    What you need

    • 3-5 years experience in technical writing, content strategy, and/or content design in a UX environment
    • A Bachelor’s degree in English, journalism, communications, or related field
    • A background in technical writing is helpful, but even more so is a background in information architecture and content strategy for documentation and knowledgebases, and familiarity with ways to test them (for example, card sorts and tree testing)
    • Top notch writing skills, ideally for product documentation with an understanding of UI copywriting
    • Solid, practical understanding of user research and experience testing content ideas
    • Experience working with developers, designers, product management, and other stakeholders
    • Ideas to creatively engage users with product documentation and ways to break it out of its silo and integrate it into various touchpoints
    • General knowledge of design principles and practices
    • Familiarity with accessibility and usability principles
    • General HTML/CSS skills

     

    Other things you may have

    • Experience working in an agile environment and breaking up stories into sprint-sized work
    • A definite point of view on the Oxford Comma and sentence case vs. title case
    • A love-hate relationship with AP style



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