The UX Product Content Strategist will be responsible for researching, planning, organizing, writing and editing technical product content, as well as developing strategies for modernizing product documentation across products in the Information Management business unit at Quest. This includes release notes, product documentation/help, contextual in-product help, and advising the UX designers on user interface copy.
This is not a typical technical writing role nor is it a copywriting role, although some background in both is helpful. This role is a hybrid of product content creation, content strategy, and user research (focused on product content). It’s a chance to come in and transform the way we create and integrate product content into the overall customer experience and build something new. Part of the time you’ll be conducting research to understand user needs in product content and using your strategic planning skills, and another part of the time, you’ll be rolling up your sleeves and creating product documentation.
You’ll work closely with other user experience team members, developers, product managers, product marketing, and product owners to modernize, update, and create engaging, user-focused product content.
This position can either be based in Austin, TX in our offices there, or 100% remote (but must be based in the US).
What you’ll do
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