• Technical Analysis Sr. Analyst

    Location CN-44-Zhuhai
    Job ID
    2019-4292
    Category
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.


    The role of a Technical Analysis is to provide level 1 and level 2 end user support to our internal Quest Employees around the Asia Pacific Region.

    Responsibilities

    Responsibilities

    Perform level 1 and level 2 end user support around Asia Pacific.

    Monitoring helpdesk calls and ticketing system.

    Provide timely troubleshooting and resolution for end user tickets.

    Resolves End user inquiries and issue on time, professionally and with a positive attitude.

    IT Asset inventory management (laptops, desktops).

    IT Equipment preparation for new hire and Asset recovery during employee termination.

     

    Skills & Competencies

    Proficiency in Mandarin & English.

    Strong written and oral communication skills.

    Team player and be able to work independently with minimal supervision.

    Strong ability to solve issues on the fly, good analytical skills.

    Proactive attitude & willing to take ownship of task/issue.

     

    Essential Support Skills

    Understands Windows AD and DHCP.

    Proficient in all Microsoft Windows operating systems (Desktop to Server range).

    Proficient in Microsoft Office 2013 – 2016.

    Proficient in end user desktop applications ( Adobe, Printing, Java, VPN Client, etc).

    Proficient in computer hardware including Servers, printers, desktops and laptops.

    Proficient in providing support to Remote user ( Email,Phone,Skype, Webex).

    Proficient in Microsoft Windows Security Features.

    Good understanding of network connectivity troubleshooting.

    Knowledge of network security practices and anti-virus programs.

     

    Preferred Technical Skills

    Preferred skills in Cisco hardware and Cisco phone systems ( either has CCNA or working towards it ).

    VMware ESX skills advantageous.

    Knowledge in other Operating System advantageous

     

    Qualifications

    BSc in Computer Science or relevant field

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