Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.
The role of a Technical Analysis is to provide level 1 and level 2 end user support to our internal Quest Employees around the Asia Pacific Region.
Perform level 1 and level 2 end user support around Asia Pacific.
Monitoring helpdesk calls and ticketing system.
Provide timely troubleshooting and resolution for end user tickets.
Resolves End user inquiries and issue on time, professionally and with a positive attitude.
IT Asset inventory management (laptops, desktops).
IT Equipment preparation for new hire and Asset recovery during employee termination.
Skills & Competencies
Proficiency in Mandarin & English.
Strong written and oral communication skills.
Team player and be able to work independently with minimal supervision.
Strong ability to solve issues on the fly, good analytical skills.
Proactive attitude & willing to take ownship of task/issue.
Essential Support Skills
Understands Windows AD and DHCP.
Proficient in all Microsoft Windows operating systems (Desktop to Server range).
Proficient in Microsoft Office 2013 – 2016.
Proficient in end user desktop applications ( Adobe, Printing, Java, VPN Client, etc).
Proficient in computer hardware including Servers, printers, desktops and laptops.
Proficient in providing support to Remote user ( Email,Phone,Skype, Webex).
Proficient in Microsoft Windows Security Features.
Good understanding of network connectivity troubleshooting.
Knowledge of network security practices and anti-virus programs.
Preferred Technical Skills
Preferred skills in Cisco hardware and Cisco phone systems ( either has CCNA or working towards it ).
VMware ESX skills advantageous.
Knowledge in other Operating System advantageous
BSc in Computer Science or relevant field