• Inside Sales, Software Maintenance Renewal Representative II (MLI404)

    Location US-OH-Dublin
    Job ID
    2019-4128
    Category
    SW Inside Sales
    Position Type
    Regular Full-Time
  • Overview

    About Quest

    Ready to join a community of diverse, talented, and energetic people at a customer-centric organization that exemplifies innovation? With more than 100,000 customers in 100 countries, Quest emphasizes a strong community with clients and partners. We enable organizations of all sizes to better secure, manage, monitor, and protect vital information and infrastructure that drives their businesses forward. Join the innovation. Join Quest.

     

    Role Overview

    We are currently looking for individuals with an entrepreneurial mindset who want to start or build their career in software sales. The primary responsibility of the Inside Sales Renewal Representative is to maintain and grow revenue with our existing clients. The selected candidate must enjoy working within a team environment, demonstrate drive, and exemplify leadership. 

    Responsibilities

    • Strategically uncover upsell opportunities within existing clients.
    • Mitigate the impact of technical stopgaps by constantly driving outbound communication.
    • Act as the customer’s internal advocate to deliver best-in-class customer satisfaction, including coordination with internal and external groups.
    • Continuously expand knowledge on new and upcoming technology solutions.
    • Partner and collaborate field sales to uncover new revenue streams.
    • Continuously adapt to a growing and ever-changing industry.
    • Create and implement account plans for key customers.
    • Act as the retention expert for a designated territory
    • Achieve assigned monthly team revenue quotas
    • Log and maintain accurate activities and forecasts within Sales Force.
    • Participation in spontaneous activities that may involve fun, singing, trivia, and something competitive.

    Qualifications

    Requirements

    • 2+ years of inside sales, software renewals or customer service experience
    • BA/BS degree
    • Strong organization and communication skills
    • Excellent PC and internet skills with a strong understanding of Microsoft Office
    • Experience working in a fast-paced environment
    • Must be a motivated self-starter

     Preferences

    • Previous experience selling software, telecommunications, logistics, or insurance is a plus
    • Siebel or Salesforce.com experience preferred.

    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

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