Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Customer Success Manager to join our team.
We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.
The Quest Customer Success Manager (CSM) participates, at varying levels of involvement, in every stage of the customer solution lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. As a Customer Success Manager, you will be responsible for driving the Customer Success Strategy, while creating and maintaining policies and procedures that optimize the customer experience. You will also work with customers through all post sales activities including onboarding, driving adoption and outcomes leading to renewals and expansion, and advocate across the Platform Management SaaS portfolio. Working closely as a trusted advisor with the customer’s service managers the Quest CSM ensures the best possible return on the customer’s investment in our solutions. Liaising with colleagues across all parts of our business the CSM will help progress, prevent and resolve operational issues relating to the use of our solutions & services which threaten the customers success.
Business software application exposure