• Quest Services IT Solutions Analyst

    Location US-OH-Dublin
    Job ID
    2019-3988
    Category
    Support Services
    Position Type
    Regular Full-Time
  • Overview

    Quest Services IT Solutions Analyst

     

    Quest Software is looking for high energy, passionate and adaptive team players with great work ethic to join our Professional Services team as IT Solution Analysts. 

     

    Quest Software is working in some of the largest and most complex customer environments helping them modernize and transform their businesses. With our rapid growth and large scale projects, we need passionate employees to master processes and help us deliver excellent solutions to our customers.  As part of a central, you will work to understand Quest Software solutions, the latest Microsoft platforms and their relationship and impact on our customer’s business. As an IT Solution Analyst, you will be a driving force in identifying and understanding business needs along with providing leadership in facilitating the definition and delivery of IT solutions that solve them.  You must be comfortable leading and articulating the steps of our IT solutions to customer stakeholders, technical leads, users and team members.

    Responsibilities

    -Works and communicates effectively with Technical and Non-Technical customers and team members including executives, project sponsors, applications owners, technical leads, users, migration engineers, program/project managers, etc

    -Demonstrates strong commitment to customer satisfaction and success

    -Executes on project plan activities as directed by project manager

    -Follows and supports the Quest services methodology in all assigned projects

    -Is able to effectively facilitate meetings, instigate, lead and attain consensus on project activities while interacting with multiple levels of customer team members

    -Shares expertise and feedback to improve the services solutions provided by the team.

    Qualifications

    -Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies

    -Team player with strong interpersonal skills and ability to take a leadership role when necessary

    -Commitment to delivering excellent quality work and customer experience as a front line representative of Quest Professional Services

    -Confidently demonstrates the value of Quest consulting solutions and can speak confidently in technical conversations

    -Analyzes/Identifies areas of risk and develops plans to minimize

    -Seeks opportunities to develop professional skills

    -Excellent oral and written communication skills

    -Ability to facilitate several different types of remote meetings using technology solutions like Skype.

    -Ability to work independently

    -Ability to learn quickly and think creatively

     

     

    Preferences

    -Undergraduate degree in Project Management, Computer Science, Business or similar

    -Previous consulting experience in Business or IT Systems Analysis

    -Extensive experience with MS Office suite

    -Knowledge of network principals, client server systems, Active Directory and related technology preferred

    -Experience with business process documents, process flow analysis and working with technical people would be an asset

    -Ability to work a flexible schedule to support global clients

    -Ability to travel occasionally to client or project team locations (25% or less)

     

     

    Company Description

    Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 5,000 team members around the globe, we intend to continue to grow revenues and add value to customers.

     

    When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

     

    Why work with us?

    -        Life at Quest means collaborating with dedicated professionals with a passion for technology.

    -        When we see something that could be improved, we get to work inventing the solution.

    -        Our people demonstrate our winning culture through positive and meaningful relationships.

    -        We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

    -        Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

     

    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

    Come join us. For more information, visit us on the web at http://www.quest.com/careers.

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