• SW Maintenance Renewal Rep II (MLI401)

    Location IE-Cork
    Job ID
    SW Inside Sales
    Position Type
    Regular Full-Time
  • Overview

    Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems and has an immediate opening for an SW Maintenance Renewals Rep to join our team. This is an exciting opportunity for the right individual to join to a challenging but cooperative and teamwork-oriented group.




    The primary responsibility of the SW Maintenance  Renewal Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The Inside Sales Renewal Representative will create strong working relationships with the Quest Software sales team, and other internal teams, to ensure complete customer satisfaction.

    • Achieve quarterly assigned sales quotas
    • Maintain accurate forecast and activities for assigned region in the CRM (Siebel & Salesforce)
    • Effectively defend against competitive pressures and uncover additional opportunities
    • Take an account management approach to identify co-termination and reinstatement opportunities
    • Interface with Quest Software Renewals Management, Technical Support, and Business Unit teams to help ensure customer success and timely feedback being returned to the business leadership of Quest Software
    • Build knowledge on a specific technology solution area such as security, database or systems management products.  You will stay up to date on our new technology and support offerings which will enable you to increase your sales to your customers.  A successful individual will develop relationships with his / her peers in field sales, technical support or with the product managers to ensure customers’ needs are met.
    • Work independently managing full sales cycle to close
    • Leverage cross-functional resources to achieve results/meet customer needs
    • Partner with other members of the Renewal team and with field sales to support in the selling process


    • Bachelors degree
    • 2+ years of inside sales, renewal or account management experience (software related industry is preferred)
    • Strong organization skills with an emphasis on territory management
    • Excellent PC and internet skills with a strong understanding of Microsoft Office (specifically Outlook and Excel)
    • Experience working in a fast paced environment; must be a motivated self-starter with the ability to handle a high volume of e-mail communications and out bound calls
    • SaaS sales and customer success experience a plus


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