• SW Sales Engineer II (SGO800)

    Location JP-Tokyo
    Job ID
    SW Outside Sales
    Position Type
    Regular Full-Time
  • Overview

    We are seeking a Presales Engineer to support Quest Software’s solutions. This position defines the overall Quest software solution for the customer and makes presentations on Quest products and services.


    As Software Sales Engineer you will be responsible for supporting all technical sales of the Quest's Software solutions. You are required to support partners, manage opportunities, customer visits, demo and proof of concept (POC), certification training, product updates, US HQ communication and troubleshooting.


    The sales engineer is the bridge between Japan/APJ (Asia-Pacific and Japan) product managers and engineering in the US. Field feedbacks, problem escalation and country specific requirements are examples of constant HQ communication.


    • At this level supports moderately and/or highly complex software accounts.
    • Gains access and manages relationships with intermediate technical teams and department level IT leaders.
    • Assesses and verifies approach/method to selling enterprise/client software products and services.
    • Verifies operability of complex software product and service configuration within the customer’s environment.
    • Identifies appropriate products and services to meet the full range of customer needs
    • Identifies cost effective and practical alternatives for the customer by bundling products/service “solutions” to maximize Quest’s opportunity while meeting customer’s needs.
    • Point of contact for escalated issues.
    • Skillfully negotiates with others to achieve desired results/meet customer needs.
    • Work is guided by sales business plans.
      - Actively participates in setting sales objectives to meet plans.
      - Escalates matters of business risk.
      - Influences others through their sales expertise.
    • Manages critical customer sales and accounts.
    • Allocates work and mentors others.
    • Models effective team behaviour.


    • Intermediate level sales engineer with in-depth understanding of software product and services portfolio.
    • Has the ability to analyse and apply industry and market knowledge to position value of the Quest solution.
    • Understands and articulates strengths and vulnerabilities of the competition.
    • Understands and articulates third-party and/or Channel’s role to create and position Quest solution.
    • Can consult with other sales engineers, leaders, or cross-functional technical groups to ensure consistent approach/application in complex accounts.
    • Analytical and problem solving skills
    • Business level Japanese skills (speaking and writing) and English (Speaking and writing)
    • Good presentation and communication skills


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