Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
We are currently looking for an Enterprise Technical Support Engineer to join our LACA Platform Management Support team located in Panama.
As a Technical Support Engineer, you will be responsible for providing technical support across Quest Platform Management products via phone, web & emails in a fast paced environment. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development as well as effectively communicate solutions to customers is crucial to the role.
Our people are the most critical component of our long-term success, which is why we’ve created an extensive benefits package for all team members.
As a successful Technical Support Engineer you will be able to work independently to test and debug customer product issues on the Sharepoint platform in lab environments and operate as a key member of a virtual product team spanning 3 continents and multiple time zones.
An ability to work across regional boundaries with Customers as well as other engineers, Development, and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex Exchange and Database issues.
As a Quest Platform Management Technical Support Engineer you will gain exposure to some or all of the following technologies:
Day to Day Duties
· Once familiar with the products, have the capability of providing after-hours support and weekend support, if required.
For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within Quest Software Support and the broader Quest organization.
Essential Support Skills
Essential Technical Skills