Project Program Managmenet Advisor-Panama City, Panama
This Position is located within the Services Operations department and is responsible for coordinating project administration activity for the professional services department. Role is responsible for supporting the Services Delivery Team Members (In-house: Project Managers, Solution Managers etc. as well as Sub-Contractors) to ensure the accurate tracking and management of resources time/expenses in FileMaker Pro/Oracle for projects in the Americas.Position will be responsible for coordination between subcontractors, Project Account, PSO Orders and enablement of services employees to ensure smooth order processing.
-Update project record in professional services system using services order form. Utilize project documentation to log time into professional services system (FileMakerPro). Approve all project timecards as well as review billable expenses prior to submission to project accounting.
-Be the point of contact for subcontractors ensuring work authorizations and PO’s are generated in a timely fashion. This includes acting as liaison between subcontractors and other internal departments to mitigate issues and reduce risk to delivering projects on time.
-Responsible for processing subcontractors and service consultant’s expense / invoice, which includes validating against established SOW for accuracy. Duties can also include working with services resources on project admin tasks, training sub-contractors in our process, auditing expected hours against actual hours and other various project related tasks.
-Contribute to the department’s process improvement initiatives as well as working with varying levels of management within the company to ensure timely processing of project documentation. This includes providing recommendations to management on new initiatives and identifying areas of improvement.
-Provide first line trouble-shooting support for the services team, be capable of providing training to business as well as collecting and implementing feedback. Position will also work with the reporting team to define any business reporting requirements necessary to streamline daily activities as well as opportunity’s to add value to the business.
-Participates as a proactive member of the Quest Software services operation team and maintains high standards of excellence and a strong work ethic. Identifies potential problems and has a proactive nature in identifying and resolving various issue
-Bachelor’s degree in Finance/Accounting or Management Information Systems or 5+ years’ experience working in an operations role supporting consulting team
-Excellent MS Office skills, specifically MS Word and MS Excel
-General understanding Accounting Principles, Revenue Recognition, and Expense Reporting as it pertains to Professional Services Organization
-Experience in working for a Professional Services/Consulting Organization in operations/ support capacity
-Strong presence with ability to interact with Senior Leadership
-Ability to multi-task and work in a challenging fast paced environment
-Requires excellent interpersonal and communication skills including verbal, written, negotiation, and communications
-Ability to listen, work, resolve, and prioritize issues to achieve customer satisfaction
-Exceptional organization skills
-Experience working with a FileMaker Pro based tool, Oracle R12 system
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 3,500 team members around the globe, we intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
- Life at Quest means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages