Software Maintenance Renewals Representative - Dublin, Ohio
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Sales Renewals Representative to support our Renewals business. This position will be based out of our Dublin, Ohio office.
Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.
The primary responsibility of the Software Maintenance Renewals Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The Renewals Representative will create strong working relationships with the Quest Software Sales team, and other internal teams to ensure complete customer satisfaction.
-Achieve quarterly assigned team sales quotas
-Maintain accurate forecast activities for assigned region in the CRM
-Effectively defend against competitive pressures and uncover additional opportunities
-Take an account management approach to identify co-termination and reinstatement opportunities
-Interface with Quest software renewals management, technical support and business unit teams to help ensure customer success and timely feedback being returned to the business leadership of Quest
-Build knowledge on a specific technology solution area such as security, database or systems management products
-Will stay up to date on our new technology and support offerings which will enable you to increase your sales to your customers
-A successful individual will develop relationships with his/her peers in field sales, technical support or with the product managers to ensure customers’ needs are met
-Work independently managing full sales cycle to close- leverage cross-functional resources to achieve results and meet customer needs
-Partner with other members of the renewal team and with field sales to support in the selling process
-2+ years of sales, renewal or account management experience or a combination of experience and education
-Strong organization skills with an emphasis on territory management
-Excellent PC and internet skills with a strong understanding of Microsoft Office
-Experience working in a fast-paced environment
-Must be a motivated self-starter with the ability to handle a high volume of e-mail communications and out bound calls.
-SaaS inside sales or Customer Success background
-Experience selling software, telecommunications, or insurance a plus
-Siebel or Salesforce.com experience preferred
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 5,000 team members around the globe, we intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
- Life at Quest means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Come join us. For more information, visit us on the web at http://www.quest.com/careers.