We are uniquely positioned to address today’s most pressing business and IT challenges with holistic, connected software offerings.
We are looking for technically minded individuals with strong troubleshooting skills to be part of our dynamic technical support team with Relational Database experience. Not only will you will be able to help our customers resolve technically complex issues but you will also be working closely with the Engineering, Sales Engineering and other cross functional teams to provide feedback for improving the product quality and reliability of our products. You will also be involved in identifying opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels.
The ideal candidate is one who enjoys being on cutting edge of all latest technologies. This position is very challenging with great room for growth!
As an Enterprise Tech Support Advisor you will assist in ensuring customer issues are addressed and resolved in a timely manner for internal and external customers with SharePlex and Space Manager Products. Communicate with other departments on technical issues related to the product. Service critical customer issues for SharePlex and Space Manager products that are business critical. You will support global and regional customers with an emphasis in supporting Greater China market.