The Senior Manager, Regional Technical Support leader has primary responsibility for the overall leadership, management, and strategic direction of support related activities and resources utilized by regional Technical Support spanning multiple business units at Quest. Responsible for overseeing operational support to the technical support teams through cross-functional and global partnerships, enabling the business to scale while improving key performance indicators impacting their efficiencies and improving overall customer experience. Defines and approves both long-term strategies and short-term/immediate workforce needs in alignment with business unit and corporate objectives. Provides direction and oversight to the development and implementation of Technical Support technology and process improvements to reduce overall costs. Works with and follows direction from the Senior Director, Technical Support.
Education and Experience