• Sales Support Analyst - Temp

    Location IE-Cork
    Job ID
    Sales Operations
    Position Type
    Regular Full-Time
  • Overview

    Sales Support Analyst - 12 months contract

    Cork - Ireland


    Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Sales Support Analyst to join our Sales Operations team in Cork 

    Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. 


    The primary responsibility of the Sales Support Analyst is to serve as primary interface between Sales and other operational functions within Quest, developing sales processes and procedures related to quoting and order processing.



    • Support Inside and Field Sales teams across EMEA region.

    • Provide business support to partners and distributors including assistance on order information, troubleshooting of wrong orders and products returns.
    • Preparation review and booking of complex quotations (including Enterprise License Agreements, Compliance, Upgrades, Swaps and Renewals) within our CRM-Systems (Siebel and Salesforce.com).
    • Data entry of incoming orders from customers and distributors.
    • Work in coordination with internal departments (Legal, Deal Desk, Order Management, Revenue Recognition) to ensure accurate on key deals.
    • Provide guidance and act as an advisor to Sales on Quest/ One Identity internal rules and processes.
    • Support End of Quarter activities
    • Drives sales support process improvements.




    • 2 years related experience in similar role position supporting sales organization (Operations, Order Management, Finance)
    • Ability to prioritize objectively and result driven
    • Ability to work in a high pressure and fast changing environment
    • Strong time management skills
    • Pro-active work style with the desire to optimize internal processes
    • Good knowledge and experience with a CRM-System; preferred salesforce.com or Siebel
    • Proficiency with common business software applications such as MS Office products: Excel, PowerPoint, Outlook.
    • Strong presentation and communication skills.
    • Fluent in English.
    • Additional European language is an advantage.
    • Standard office hours required: 9:00am - 5:30pm with the expectation that extra hours may be required around our busiest time of the month/quarter/year.
    • The ideal candidate will be a problem solver, self-starter with high attention to details, flexible to adjust to business requirements as required..



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