Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
We are currently looking for an Enterprise Technical Support Engineer to join our EMEA Data Protection Support team located in Cork, Ireland. Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.
Role Overview & Key Responsibilities
The Enterprise Technical Support Sr. Analyst will be part of the global Technical Support Operations team servicing our internal Support Helpdesk. This position will report to the Sr. Manager of Technical Support Operations.
In this role you will be helping our global support team address issues with internal support systems, assist with user acceptance system testing, account provisioning and decommissioning, as well as a variety of other operational support tasks and projects.
Although global in nature, this role will be primarily responsible for servicing our EMEA region team members.