Technical Support Engineer – Performance Management (Foglight)
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
We are currently looking for an Enterprise Technical Support Engineer to join our EMEA Foglight Support team. Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.
Foglight provides a single solution for application, infrastructure, databases and virtualization monitoring. Product details can be found on our website at https://www.quest.com/foglight/
We are looking for individuals who enjoy helping customers resolve technical problems, learning new technologies, and who can operate in a fast paced environment. In this capacity, you will be responsible for providing technical support to customers who have purchased or are evaluating our enterprise level monitoring solutions. As a Support Engineer within Monitoring you will work as part of a team using your skills to solve technical issues in various complex customer environments. Additionally you will be responsible for providing after-hours support as part of an on-call rotation.
Day-to-day Duties Include:
Our monitoring solutions work with the following technologies:
Others: MS Exchange, Active Directory, Amazon web Servers, Azure, IIS, Apache.