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IT Help Desk and Desktop Support Technician

IT Help Desk and Desktop Support Technician

Job ID 
2018-2980
Location 
US-CA-Aliso Viejo
Category 
Information Technology
Position Type 
Regular Full-Time

More information about this job

Overview

This position requires 2 years of IT helpdesk or PC desktop support experience. The selected candidate will provide primary IT support to approximately 150 internal company employees. Responsible for on-site troubleshooting, repair, configuration and deployment of PC’s (mostly windows based with a few apple related), printers, and mobile devices. Handle support related issues with Internet browsers, JavaScript errors, wireless connectivity, VPN, enterprise applications, password and other similar items experienced in a corporate environment. Requires a strong customer focus and excellent analytical, problem solving, oral, telephone, and written communication skills. Must be extremely organized and able to work without direct supervision. Minimum Associates degree required. Certifications are a plus. The work schedule is comprised of 8hr shifts, Monday through Friday, 8am to 5pm Central. Overtime and on-call may be required.

Responsibilities

·         Image, install, configure and deploy PC’s for new employees (Windows 7 & 10 OS).

·         Assist employees with moving their IT equipment during department and office moves.

·         Assist employees with configuration and setup on mobile devices.

·         Troubleshoot and resolve calls / emails from employees who are having issues including unable to login, unable to access the internet, unable to access corporate wireless, unable to VPN, and similar.

·         Share responsibility for the local office from an IT perspective and an additional ~ 1000 remote employees.

·         Interact with the server and network teams, as well as internal company employees, assisting them both in-person and remotely, and ensure high levels of customer satisfaction.

·         Perform basic windows administration such as password resets and file and folder administration.

·         Track incidents, requests and problems in an IT Service Management tool and track inventory deployments in an Asset Management tool.

·         Adhere to all company policies and procedures.

·         Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weigh up to 50bs each.

·         Perform all other tasks as assigned or required.

Qualifications

  • 2 years minimum experience working in a Windows based corporate environment, troubleshooting, diagnosing and resolving hardware issues with PC’s and mobile devices.
  • 2 years minimum experience troubleshooting, diagnosing and resolving client network, connectivity, wireless and VPN issues in an enterprise environment.
  • 2 years in a customer support role.
  • 2 years of college education.

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