• Governance Support Engineer

    Location IE-Cork | DE-BE-Berlin
    Job ID
    2018-2951
    Category
    Product Services
    Position Type
    Regular Full-Time
  • Overview

    One Identity Manager – Senior Support Engineer

     

    EMEA

     

    One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team in Europe. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. 

    The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award winning solution range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a  team believe in honest communication, share creativity and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

     

    Responsibilities

     

    Engineers will work as part of a Global team to provide a high standard of technical support to customers on the Identity Manager Solution. Stellar customer service and handling skills and the ability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on Windows, Novell, and IBM platforms is required.

     

    As a One Identity Management Senior Support Engineer you will gain exposure to some or all of the following technologies:

    Operating Systems: Windows Server

    Databases: Microsoft SQL Server, Oracle

    Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint

    Networking: DNS, LDAP, HTTP, SMTP

    Web: IIS

    Virtualization: ESX, VMWare Workstation

    Languages: C# .NET , Powershell, VB .NET

    Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)

     

     

    Qualifications

    Essential Requirements

    • Prior Technical Support experience or proven track record in system administration
    • 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
    • 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
    • 2+ years’ experience in Technical support, Development or System administration
    • Candidate must have a strong customer orientation, excellent phone etiquette and work ethic
    • Candidate should possess excellent communications and multitasking skills
    • Be able to work under pressure with calmness and composure
    • Work independently and also in a team, with strong troubleshooting and diagnostic skills
    • Experience with VB .NET or experience in another programming language and the willingness to learn VB .NET
    • Technical writing skills
    • Ability to define problems, collect data, establish facts and draw valid conclusions.
    • Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications.
    • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
    • Quickly learn the general concepts of the technology used in and associated with One Identity products.
    • Awareness of Change Control Process

     

    Additional Key Responsibilities

     

    • Manage Service Requests and any ongoing Escalations
    • Collaborate with the other members of the Global Support Team
    • Invest in the Knowledge Centered Methodology (KCS) and contribute to the Support Portal
    • Participate in activities relating to product improvement and demand reduction
    • Provide a high quality service delivery experience to the internal and external stakeholders

    Desirable Requirements

    • Familiarity with debugging tools/techniques (e.g. WebEx)
    • Knowledge and experience with Object Oriented Programming
    • Knowledge of Transact SQL (T-SQL) or PL/SQL scripting
    • Knowledge of database design (entity-relationship model, normalization)
    • Working knowledge of LDAP, Understanding of Schema and Kerberos
    • Experience with Internet Information Services for Windows
    • Knowledge of VBScript, PowerShell, C#
    • Knowledge of SQL Server
    • Exposure to Linux and Unix systems would be an advantage
    • Ability to work flexible hours
    • Additional language skills (especially German) – desirable but not essential
    • Technical Writing Skills

     

    Why work with us?

    • Life at One Identity means collaborating with dedicated professionals with a passion for technology.
    • When we see something that could be improved, we get to work inventing the solution.
    • Our people demonstrate our winning culture through positive and meaningful relationships.
    • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
    • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

     

    One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Come join us. For more information, visit us on the web at https://www.oneidentity.com/company/careers.aspx

    Recent Press Release

    https://www.quest.com/community/news/b/press-releases/posts/newly-focused-one-identity-finishes-record-year-of-helping-organizations-get-identity-and-access-management-right

     

    One Identity Management

    As a Support Engineer, you will be supporting European/Global customers for Identity Manager and Data Governance Edition

    https://www.oneidentity.com/products/identity-manager/

    https://www.oneidentity.com/products/identity-manager-data-governance/

    https://www.oneidentity.com/solutions/identity-governance/

    Additional Information

    Case Studies & Customer Stories

    https://www.oneidentity.com/customer-stories

    Gartner Report

    https://www.oneidentity.com/whitepaper/one-identity-named-challenger-iam-2017-gartner-magic-quadrant8122328/  

    Forrester & Kuppinger Reports

    https://www.oneidentity.com/whitepaper/one-identity-manager-v7018112031/

     

     

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