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Senior Software Consultant - Professional Services (SLP701)

Senior Software Consultant - Professional Services (SLP701)

Job ID 
SW Professional Services
Position Type 
Regular Full-Time

More information about this job


Senior Software Consultant - Professional Services


Primary Domain:                           Platform Management

Primary Dell Technologies:         Active Directory, Exchange, Messaging, MSFT, Notes

Region:                                            Beijing


Delivers consulting expertise focused on Quest’s products and enables the integration of these as solutions within external customer environments.  Develops and offers software solutions in targeted industry segments that support the software customer’s strategic, operational and financial goals and positions Quest for rapidly growing business


Builds on relationships and experience within Quest’s partnerships both internally and externally, to provide guidance, formal training, direction and enablement for approaching, scoping and delivering successful engagements.

Is a customer and partner facing representative of Quest’s Professional Services Organisation and Partner Programme.  Allows the showcasing of Quest’s expertise, specifically in the delivery of Windows Migration engagements and Windows Management solutions, thus enabling Quest to provide:

  • A better experience and project outcomes for customers and partners.
  • Helping enhance sales of software and services.
  • Providing maximum value in delivered solutions.
  • Enabling shorter, more predictable project timeframes.


Consulting Responsibilities:


  • Serves as a subject matter expert to internal and external customers and partners.
  • Uses expertise to construct specific solutions that encompass best practice delivery of Quest technology.
  • Engages in the delivery of consulting engagements that implement Quest’s software solutions on-time, to scope and in accordance with the customer’s requirements.
  • Utilises repeatable delivery methodologies that enable the implementation of software solutions that consistently meet customer requirements.
  • Builds external alliances with customers and industry experts to gain and share information and industry trends.
  • Works as part of a larger APACJ PSO PM team and learns from, supports and mentors other members of the team.





Presales Responsibilities:


  • Participates in scoping calls and is responsible for constructing all technical elements of the engagements approach such that they can be used in statements of work and services order forms. Including assumptions, engagement scope, engagement approach and effort estimates.
  • Is involved as a technical subject matter expert for the duration of the sale process and lifecycle. Seeks assistance from the larger APACJ PSO team where necessary.
  • Constructs risk assessments and corresponding remediation plans associated with complex solution proposals. Seeks assistance from the larger APACJ PSO team where necessary.
  • Participates in the construction of financial models that support the proposals for delivered solutions. Seeks assistance from the larger APACJ PSO team where necessary.
  • Participates in applicable win-loss reviews and incorporates “lessons learned” into future solutions.
  • Develops mutually beneficial strategic alliances with customers and partners. Advises and councils key leadership on the latest principles, practices, benefits, etc. within their field and as they specifically relate to Quest solutions.

Partner Management Responsibilities:

  • Conduct the initial consultation with the customer or partner for all projects/deals where Quest requires or recommends the involvement of PSO consulting.
  • Perform project discovery calls at the initial onset of each sales opportunity and position/scope Quest’s Professional Services involvement and/or additional recommended Quest solutions for all partner lead deals.
  • Reviewing all potential project risks or challenges and reviewing the customer or partner’s strategy for mitigating them.
  • Exhibit subject matter expertise to the customer/partner with an aim to position Quest’s involvement as a critical component to ensure optimal outcomes for partner lead deals. Seeks assistance from the larger APACJ PSO team where necessary.
  • To form and build strong relationships with key delivery partner stakeholders so they understand the value Quest can provide during their engagements and express intent to develop their skills in Quest Software solutions.
  • Understand the technical capabilities of external and partner consultants and assist PSO Management in tracking the history of individuals’ participation and performance in classroom enablement sessions and exams and project work and outcomes.
  • Where required, assist with Partner Enablement – classroom, virtual and on-site.


Qualifications and certifications relevant to the role and at least 5 years SENIOR experience in a relevant role that involves a customer focus and project based outcomes.

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