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Sales Support Analyst

Sales Support Analyst

Job ID 
Sales Operations
Position Type 
Regular Full-Time

More information about this job


Sales Support Analyst – 18 months Contract 

Cork - Ireland


Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Sales Support Analyst to join our Sales Operations team in Cork 

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. 


The primary responsibility of the Sales Support Analyst is to serve as primary interface between Sales and other operational functions within Quest, developing sales processes and procedures related to quoting and order processing.



  • Support Inside and Field Sales teams across EMEA region.

  • Provide business support to partners and distributors including assistance on order information, troubleshooting of wrong orders and products returns.
  • Preparation and review of complex quotations (Enterprise License Agreements, Compliance, Upgrades, Swaps) within our CRM-Systems (Siebel and
  • Data entry of incoming orders from customers and distributors.
  • Work in coordination with internal departments (Legal, Deal Desk, Order Management, Revenue Recognition) to ensure accurate on key deals.
  • Provide guidance and act as an advisor to Sales on Quest internal rules and processes
  • Drives sales support process improvements.




  • 2 years related experience in similar role position supporting sales organization (Operations, Order Management, Finance)
  • Ability to prioritize objectively and result driven
  • Ability to work in a high pressure environment
  • Pro-active work style with the desire to optimize internal processes
  • Good knowledge and experience with a CRM-System; preferred or Siebel
  • Proficiency with common business software applications such as MS Office products: Excel, PowerPoint, Outlook.
  • Strong presentation and communication skills.
  • Fluent in English.
  • Additional European language is an advantage.


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