Responsible for providing Human Resources (HR) Services support across multiple H functions to a particular site or geographic area. Responsibilities include: team member consultation on benefits administration/programs, maintaining team member files and records, providing operational support on onboarding/off-boarding/transfers and assisting with other HR COE shared services work. Assists with the administration of vendor programs and manages vendors’ service level performance. Project manages site and cross-functional HR operations related initiatives.
Provides daily operational support for internal client group on record keeping, onboarding, off boarding, internal transfer, employment contract management (country specific), allowance changes and leave tool management. May also support country specific tools andsystems.Streamlines and simplifies end-to-end HR operations processes for optimal efficiency and effectiveness.Oversees and manages a wide range of team members’ benefits administration/programs (i.e. medical/social benefits & claims, life and supplementary insurance, pension and allowances) that includes team member consultation as well as addressing business escalations and operational issues.May also oversee and/or provide ongoing support of talent acquisition and learning and development shared services activities.Manages the ongoing relationship with external vendors.Reviews vendor’s support and practices to ensure compliance with government and company regulations.Establishes continuous improvement process, whereby performance translates directly into correction action plans and resulting improvements.Collaborates across HR functions and payroll to ensure accuracy of team members’ pay items and end-to-end process compliance and improvement.Ensures HR practices/procedures comply with government policy change implementation and local laws, statutory and audit requirements.Provides support to ensure HR/Finance audit compliance on CSA, Business Audit, SOX and local country/city statutory audit.Provides ongoing onsite HR operations support spanning from transactions to management reporting.Provides training to team members and managers on HR systems, policies and processes.Actively leads or participates in global, regional or local HR initiatives.
- Fluency in Italian or Spanish
- Completed university or college degree
- Minimum 3 years experience of HR Shared Service experience
- Solid verbal and written communication skills
- Teamwork skills
- Working knowledge of MS Office and HCM applications
- Analytical, research, and problem solving skills
- Customer service skills