Quest Software offers award-winning products that simplify IT management for more than 100,000 customers worldwide. Quest Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.
Our Quest Platform Management solutions allow customers to audit, ensure compliance and protect data while providing leading edge simplicity in a modular and integrated approach. This is one of the fastest growing and exciting business areas within Quest covering a range of industry leading solutions in the increasingly important business area of Windows Platform Management.
Quest Software solves complex problems with simple solutions.
To deliver technology that eliminates the need to choose between efficiency and effectiveness.
Built on a foundation of ethics, integrity and respect, we strive to: Take OwnershipEmbrace ChangeCommit to Team SuccessBe Solution and Action OrientedDrive InnovationOur
An unwavering commitment to our customers to: Deliver great products, Provide great service, Be simple to do business with
Communicate Openly, Honestly and Constructively
As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning 3 continents and time zones. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role.
Working as part of a Global team to provide a high standard of technical support to customers on the Windows Platform Management suite of products, superb time management skills are vital.
An ability to work across regional boundaries with Customers, Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on the Windows / Active Directory / Exchange platforms.
A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating Active Directory and other technologies.
A strong background in Windows Operating Systems, Networking and IIS is desired. Customer service and teamwork are our core principles and having fun in the process is expected.
For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within Quest Software Support and the broader Quest organization.
As a Quest Platform Management Support Engineer you will gain exposure to some or all of the following technologies:
Operating Systems: Windows 2003, 2008, 2012, 2016
Exchange: 2007, 2010, 2013, 2016
Databases: MS-SQL Server 2005, 2008, 2012, 2014, 2016
Directory Services: Active Directory, Group Policy
Networking: DNS, TCP/IP, TFTP
Scripting: PowerShell (PoSH)
Essential Support Skills
Essential Technical Skills
Prior technical support experience or system administration
MCSE / MCSA Windows 2003 / MCTS / MCTIP Exchange 2007/2010 (or equivalent work experience)
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics.