SW Maintanence Renewal Rep II

Job ID
SW Inside Sales
Position Type
Regular Full-Time


If you are passionate about computer technology and eager to develop a career in technology sales, Dell is the place to be. Within Support Renewals, we are looking for a Inside Sales Renewal Representative to work as part of a team based in Cork, Ireland.


Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential


Key Responsibilities


The primary responsibility of the Inside Sales Renewal Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The Inside Sales Renewal Representative will create strong working relationships with the Dell Software sales team, and other internal teams, to ensure complete customer satisfaction.


  • Achieve quarterly assigned sales quotas
  • Maintain accurate forecast and activities for assigned region in the CRM (Siebel)
  • Effectively defend against competitive pressures and uncover additional opportunities
  • Take an account management approach to identify co-termination and reinstatement opportunities
  • Interface with Dell Software Renewals Management, Technical Support, and Business Unit teams to help ensure customer success and timely feedback being returned to the business leadership of Dell Software
  • Build knowledge on a specific technology solution area such as security, database or systems management products.  You will stay up to date on our new technology and support offerings which will enable you to increase your sales to your customers.  A successful individual will develop relationships with his / her peers in field sales, technical support or with the product managers to ensure customers’ needs are met.
  • Work independently managing full sales cycle to close
    • Leverage cross-functional resources to achieve results/meet customer needs
    • Partner with other members of the Renewal team and with field sales to support in the selling process



Essential Requirements

  • Bachelors degree
  • 2+ years of inside sales, renewal or account management experience (software related industry is preferred)
  • Strong organization skills with an emphasis on territory management
  • Excellent PC and internet skills with a strong understanding of Microsoft Office (specifically Outlook and Excel)
  • Experience working in a fast paced environment; must be a motivated self-starter with the ability to handle a high volume of e-mail communications and out bound calls


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