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Sr. Implementation Specialist

Sr. Implementation Specialist

Job ID 
US-CA-Aliso Viejo
Information Technology
Position Type 
Regular Full-Time

More information about this job


Sr. Implementation Specialist, Aliso Viejo CA or Seattle WA


Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Sr. IT Business Application Implementation Specialist to support our IT Business Applications team.


This key role is responsible for driving successful implementation of Quest’s primary business systems.  This position will guide Quest IT’s application implementation efforts by providing system, implementation, architecture and process expertise and direction.  The implementation specialist will be expected to work collaboratively to continually improve the systems and processes we design, develop and implement for Quest employees and partners.


The Sr. Implementation Specialist is a cross-functional role, and will provide internal consulting to key areas of the business, and to the IT project management, business analysis, development and testing organizations.  This role will participate in implementation and improvements to business applications, and will share responsibility for assuring that each of those initiatives is of the appropriate size and scale, and fully meets the needs of our internal business customers.


The person selected for this position is expected to be part system/process architect, part visionary and part diplomat.  A wide-reaching understanding of Quest’s IT landscape and our various business objectives, as well as superior collaboration and communication skills, will be required.  Will be working with a variety of cross functional teams and business stakeholders.


  • Be heavily involved in most aspects of system and process implementation projects and understand and be able to move easily from IT-centric to business-centric topics
  • Provide expertise to IT and various business areas regarding implementation approaches and best practices, specifically related to Quest’s business objectives
  • Apply native connectivity and out-of-box application capabilities (where feasible), ensure appropriate utilization of core systems like to solve complex business needs
  • Provide approach and process guidance and mentorship to team members
  • Working closely with assigned project managers, assist in managing IT and business expectations pertaining to implementation projects and providing accountability for what is deployed
  • Provide expertise to project managers to help develop project schedules and resource allocation models for projects
  • Work closely with business stakeholders to ensure business pains are addressed and business requirements are properly addressed in defined implementation work efforts
  • Effectively communicate across teams and business areas
  • Anticipate implementation issues and take corrective action, escalating as needed, to resolve and meet commitments



  • Bachelor’s degree in Business, Computer Science or similar discipline, or equivalent work experience
  • 5+ years of software implementation consulting experience, including a minimum of 2 years in a lead role
  • 5+ years of experience using and managing systems and processes
  • 10+ years of industry experience in similar environment(s)
  • Energetic, motivated, and service-oriented
  • Very high level of communication and presentation capabilities, with the ability to develop trusting and open relationships at all levels of the organization
  • Deep knowledge and experience with enterprise-level business systems such as CRM, Order Management, Financials, Incentive Comp, etc.
  • Strong analytical skills and experience with enterprise-level business process analysis, design and redesign
  • Solid understanding of technical application concepts such as system integration, data migration, etc.
  • Excellent problem solving, interpersonal communication, project management and business analysis skills
  • Experience in and understanding of different software development life cycles (waterfall, agile) and contemporary software quality assurance processes
  • Experience working with distributed/remote teams
  • Travel up to 25% may be required


Company Description

Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 3,500 team members around the globe, we intend to continue to grow revenues and add value to customers.


When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.


Why work with us?

-        Life at Quest means collaborating with dedicated professionals with a passion for technology.

-        When we see something that could be improved, we get to work inventing the solution.

-        Our people demonstrate our winning culture through positive and meaningful relationships.

-        We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

-        Our team members’ health and wellness is our priority as well as rewarding them for their hard work.


Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at




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