Data Protection - Technical Support Engineer

IE-Cork
Job ID
2017-2290
Category
Support Services
Position Type
Regular Full-Time

Overview

Data Protection – Technical Support Engineer

 

Are you a brilliant problem solver who can provide front-line support for a game-changing, enterprise-wide support service? Are you passionate about solving complex IT issues? As part of a Global team you will provide a high standard of technical support to customers on Data Protection products such as NetVault and Rapid Recovery. You will work across regional boundaries with R&D and Product Managers to ensure product quality and stability.

 

Stellar Customer Service and the ability to collaborate, prioritise and effectively communicate solutions to customers are all crucial to this role.

 

Responsibilities

  • Provide top class end to end technical support by reproducing, trouble-shooting, diagnosing and resolving complex issues.
  • Be a customer advocate by taking full responsibility for your customer.
  • Collaborate effectively with R&D and Product teams to bring escalated cases to resolution.
  • Be proactive in creating/publishing knowledge base articles to be used by your peers and customers.
  • Be creative and assist your colleagues with innovative ideas/theories during brainstorming sessions.

Qualifications

 

    • A strong working knowledge of Windows Operating system (2008, 2012, 2016)
    • Good understanding of networking (TCP/IP, DNS) preferably from an experienced system administration background.
    • Good knowledge of LINUX and virtualisation toolset such as Hyper-V and VMware
    • Experience with Microsoft server applications such as SQL, SharePoint and Exchange.
    • Ability to diagnose OS, network and disk I/O related issues.
    • Understanding of SAN concepts and the SAN Fabric network – e.g. LUN provisioning, Zoning

     

    Skills Required:

     

    • Proven track record in the delivery of excellent customer service within a Technical Support environment.
    • Passion for solving complex technical issues.
    • Excellent communication skills, both verbal and written.
    • Team player who is self-motivated
    • Ability to multi-task and change in a fast paced dynamic environment
    • Knowledge of Enterprise Backup and Recovery software a plus.
    • Knowledge of CRM tools e.g. Siebel, Salesforce, etc.
    • Fluent in English and another European language, preferably, but not limited to, French or German

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.