Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
We are currently looking for an Enterprise Technical Support Senior Engineer to join our EMEA Platform Management Support team located in Cork, Ireland. Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.
Role Overview & Key Responsibilities
Senior Support Engineers will work as part of a Global Virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the role.
As a Platform Management Senior Support Engineer you will gain exposure to some or all of the following technologies:
Essential Support Skills
Essential Technical Skills
The successful candidate will possess a strong background in 3 or more of the following technologies: