Software Inside Pre-Sales Engineer, Dublin, OH
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Inside Pre-Sales Engineer located in our offices in Dublin, Ohio. Will be part of our inside presales team supporting our Data Protection solution for our clients in the US.
Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.
The Quest Software Inside Pre-Sales Engineer provides pre-sales technical support to the sales teams during the software sales process. Accountable for the technical validity of the software solution and the direct relationship with the customers' strategic business plan. The Quest SE supports the sales staff in assessing potential application of company software products and services to meet customer needs. Quest Sales Engineers prepare detailed product specifications for the purpose of selling Quest Software solutions and services. Conducts software customer needs analysis, provides project scoping, coordinates internal and inter-department activities. Supports sellers in creating demand for software solutions. This role requires a high degree of technical competency to respond to customer needs and to discuss product capabilities and applications with technical users/buyers.
-Learns the full range of Quest Software products/services and is able to identify how these products and services align to the customer’s needs.
-Explains technical, industry, and market facts to position Quest Software as a competitive solution.
-Cooperates and collaborates with colleagues, cross-functionally, to support the sales process.
-Understands the administrative and operational requirements of the job.
-Demonstrates good judgement in analyzing information to make routine decisions.
-Begins to build and increase expertise for Quest's software products and service offerings, as well as business processes and systems, at a steady pace.
-Effectively articulates the value proposition associated with Quest's specialized products and service.
-Recommends business solutions considering customer needs and Quest interests.
-Builds relationships with customers based on knowledge of Quest's specialized products and services
-Stays abreast of current industry trends and how Quest's customers are being impacted to help solve specific market challenges in targeted industries
-Leverages cross-functional resources to achieve results/meet customer needs
-Effectively prioritizes multiple demands while ensuring customer needs are met
-Escalates customer issues/concerns as appropriate.
-Proactively identifies and manages opportunities in CRM to drive and deliver solutions and customer experience.
-Accurately maintains forecast of upcoming opportunities.
-Stays abreast of current industry trends and how Quest's customers are being impacted to help solve related customer issues.
-Builds knowledge on account team about Quest's products and services to include keeping them up to speed on new software products/service and how that team's customers can benefit from them.
- 2-4 years of relevant experience in Sales or Pre-Sales
- High School diploma or equivalent
- Sales experience and specialized capability
- Excellent verbal communication skills
- Strong customer service skills
- Associates degree, technical college or some college work preferred
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
- Life at Quest means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Come join us. For more information, visit us on the web at https://careers-quest.icims.com/jobs/intro