About Quest

Quest is an award-winning IT management software provider delivering a broad portfolio of solutions designed to solve some of the most common—and most complex—IT challenges faced by organizations worldwide. We pride ourselves on being fanatically customer-focused and supporting enterprises with the highest IT demands. At Quest, the work is challenging, rewarding, and fast-paced, offering meaningful opportunities for both career and personal growth.

Position Summary

Quest is currently seeking an Order Management Analyst to join our North America Order Management team. In this role, you will play a critical part in ensuring accurate, compliant, and timely order processing while serving as a key liaison between Sales and internal operational teams. You will also contribute to the continuous improvement of order management processes and procedures.

Key Responsibilities

• Review and process customer orders, including Enterprise License Agreements, upgrades, swaps, and renewals, in accordance with established procedures using Salesforce and Oracle systems.
• Perform accurate data entry for incoming orders from customers and distributors.
• Collaborate closely with internal teams including Legal, Deal Desk, Order Management, and Revenue Recognition to ensure order accuracy and compliance.
• Provide business support to partners and distributors by assisting with order inquiries, resolving order discrepancies, and managing product returns.
• Serve as a trusted advisor to Inside Sales and Field Sales by providing guidance on internal rules, policies, and order processing procedures.
• Support month-end and quarter-end close activities to ensure timely and accurate bookings.
• Identify opportunities for and drive continuous process improvements within the Order Management function.

Qualifications and Requirements

• Minimum of 2 years of related experience in Sales, Operations, Order Management, Finance, or a similar role.
• Strong attention to detail with a high level of accuracy.
• Ability to thrive in a fast-paced, high-pressure environment.
• Proactive mindset with a passion for optimizing and improving internal processes.
• Experience with CRM systems; Salesforce.com experience preferred.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook.
• Excellent communication and collaboration skills.
• Fluency in English, both written and verbal.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.