Global Benefits Manager - REMOTE (proximity to Boston, MA or Austin, TX preferred)

At Quest Software, we build technology that simplifies IT management and strengthens cybersecurity resilience for organizations around the world. Our people are central to our success, and we are committed to delivering a benefits experience that reflects our global footprint, growth mindset, and employee-first culture. 

Quest Software is seeking a Global Benefits Manager to lead the strategy and execution of our global benefits programs. This role is ideal for a hands-on operator who brings both a strategic perspective on wellness plan design and a strong commitment to operational excellence in day-to-day program delivery. 

You will play a critical role within the HR organization—driving process rigor, strengthening vendor partnerships, and collaborating cross-functionally to deliver scalable, high-quality benefits experiences for employees around the world. 

Operational Excellence & Program Execution 

• Set the vision for the operational delivery of global health and wellness programs globally and collaborate closely with in-region HR team members 

• Lead annual benefits lifecycle processes, including renewals, Open Enrollment, vendor implementations, and compliance reporting 

• Develop and maintain scalable processes, documentation, and governance standards to ensure operational rigor 

• Partner with Payroll, Finance, Legal, and HRIS to ensure accurate plan administration and seamless employee experience 

Vendor & Broker Management 

• Serve as primary point of contact for brokers and carriers 

• Drive performance management of vendors, including service-level expectations, renewals, and cost-containment strategies 

• Evaluate new benefit offerings and wellness initiatives aligned with workforce needs and business strategy 

Cross-Functional Collaboration 

• Partner closely with HR Business Partners and HR Operations to ensure benefits programs are understood and consistently applied 

• Collaborate with leadership to provide insights into utilization trends, cost drivers, and risk mitigation opportunities 

• Support employee communications and education to enhance program engagement and clarity 

Continuous Improvement 

• Identify process gaps and implement operational enhancements to improve efficiency and employee experience 

• Analyze data to inform program decisions and recommend improvements 

• Support global expansion efforts by designing scalable benefits frameworks in new geographies 

What We’re Looking For 

• 5+ years of progressive experience in benefits administration, preferably within SaaS or high-growth environments 

• Strong knowledge of U.S. health and wellness programs; global benefits exposure preferred 

• Demonstrated operational rigor and process orientation 

• Strong project management skills with a consistent ability to drive tasks forward and keep deliverables aligned with timelines 

• Experience managing broker and carrier relationships 

• Comfort working cross-functionally across HR, Finance, Legal, Payroll, and executive stakeholders 

• Strong analytical capability with the ability to translate data into actionable insights 

• Remotely located in either the greater Boston, MA, or Austin, TX location, a plus 

• Experience supporting remote and global workforces is a plus 

• LOA experience is a plus 

Why This Role 

This position offers a unique opportunity to deepen your benefits mastery while maintaining hands-on ownership. You will gain exposure to global strategy, vendor negotiations, and executive collaboration -- positioning you as a key contributor in shaping Quest’s total rewards experience at scale.

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.

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