The Accounts Receivable Analyst role is primarily responsible for Collections within the Account Receivable department - duties include: manual/custom Invoicing, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status. Responsible for collection activities including sending follow-up inquiries, negotiating with past due accounts on repayment terms/non terms, and decisions on referring accounts for escalation and/or write off consideration.

Other duties include interfacing with Cash Applications group withing AR for receipt and posting of cash receipts, Credit Notes and Refunds, Prepaid Order release, Bank Reconciliation, and processing bank disputes.

-Manage an active customer portfolio of accounts

-Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises

-Meet or exceed targeted collections metrics such as: 90% accounts touched, 85% current portfolio balance, and other quantitative targets

-Accountable for reporting any disputed/short paid invoices, identifying root cause, and collaborating with clients or internal departments to expedite resolution/payment

-Escalate major collection issues with Management that may require special attention/support

-Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion

-Support and develop accounts receivable lean process improvements

-Prepare proposals for agency placement and write off to bad debt

-High school diploma and relevant degree (Accounting/Finance a plus)

-One or more years accounts receivable experience  

-Proficiency using Microsoft Office Suite, especially Office and Excel

-Demonstrated interpersonal skills to interact with internal and external customers

-Proficient English (excellent verbal and written skills)

-Excellent organization skills

Preferences

-Previous Oracle experience and SFDC  

-Business knowledge of Accounting & Finance process/procedures  

-Working knowledge of collections  

#LI-CJ

Company Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.

• Comprehensive health, family, and retirement benefits.

• Flexible work options, generous PTO, and wellness programs.

• Professional growth through learning platforms, mentorship, and leadership programs.

• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at Quest Careers | Innovate. Collaborate. Grow.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.