The Sr. Director of CRM & MarTech will support the evolution of Quest Software’s Salesforce CRM and Marketing Technology platforms by collaborating with cross-functional teams to translate business needs into scalable technology solutions. This role will work closely with stakeholders across Sales, Marketing, Operations, and Technology to define requirements, manage product backlogs, support feature delivery, and ensure the systems effectively meet business goals.

This position sits within Quest Software’s Enterprise Applications organization and plays a critical role in delivering user-centric capabilities across Salesforce (Sales Cloud, Service Cloud, CPQ, Eloqua Marketing platform) and integrated marketing technologies.  

This is a full-time, on-site position requiring in-office presence Monday through Friday at our Austin office-Domain area.

-Collaborate with business stakeholders and technology teams to define and prioritize product features and enhancements for CRM (Salesforce) and MarTech platforms.

-Maintain a well-groomed backlog of user stories and acceptance criteria in alignment with business goals and technical feasibility.

-Participate in sprint planning, daily stand-ups, backlog refinement, demos, and retrospectives as part of the Agile development process.

-Support the execution of the product roadmap, focusing on incremental value delivery while ensuring cross-team alignment.

-Assist in delivering marketing automation capabilities, including integrations between Salesforce, and third-party tools.

-Monitor Salesforce and Marketing Cloud release notes to identify relevant updates, features, and optimizations.

-Coordinate user acceptance testing (UAT), facilitate end-user feedback collection, and assist with training or communication of new features.

-Partner with the Salesforce Admins, Developers, Architects, and QA to troubleshoot issues and support L2/L3 escalations as needed.

-Solid understanding of Salesforce core platforms (Sales Cloud, Service Cloud, Eloqua).

-Familiarity with marketing and sales tools integrated with Salesforce (e.g., data enrichment tools, form builders).

-Strong communication and stakeholder management skills with a focus on translating business needs into technical requirements.

-Proficiency in Agile methodologies, backlog management, and collaboration tools (e.g., Jira, Confluence).

-Comfortable working in a collaborative, fast-paced environment and adapting to changing priorities.

Preferences

-Salesforce Certified Administrator or Marketing Cloud certifications

-5-7 years of experience as a Product Owner, Business Analyst, or equivalent role in a Salesforce or MarTech-focused environment

-Experience in the Software industry 

-Knowledge of software development lifecycle and best practices, including CI/CD and test automation.

-Exposure to A/B testing, campaign optimization, or customer journey analytics 

Company Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

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