In IT, next is always around the corner – the next need, the next threat, the next technology. As a result, your challenges never stop. Neither do we. From platform migrations to cloud deployments to security and governance, we help you create true IT resilience for your data, infrastructure and systems.

Since 1987, we’ve provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. We have the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Job Description:

We are seeking a highly motivated and experienced Technical Account Manager to join our Quest Platform Management business unit. In this role, you will be responsible for managing and nurturing relationships with our key clients, ensuring they receive the highest level of support and service. You will act as a trusted advisor, helping clients to optimize their use of our product and achieve their strategic objectives.

-Act as a primary point of contact for assigned accounts and lead cross-functional teams to most effectively address critical product issues at customer sites.

-Develops and executes action plans to resolve critical product issues impacting the customer or the business relationship.

-Develop strong partnerships with the customer’s business and operational leaders to drive focus on product value realization.

-Advocate for customers during onboarding efforts and assist with the coordination and execution of operational tasks such as training and knowledge transfer.

-Ensure the timely and successful delivery of new solutions according to the company's objectives

-Understand the short-term and long-term business objectives of each customer, enabling them to achieve those goals and objectives using our products.

-Provide proactive guidance, planning, and recommendations for achieving and maintaining the overall health of a customer's environment.

-Be the internal advocate for the customer to facilitate the resolution of customer issues through the coordination of efforts among internal organizations (technical support, incident and escalation management, product development, product management, and executive leadership teams)

-Proactively analyze tickets and interactions and identify education requirements.

-Deliver QBRs with customers in conjunction with sales to review service levels, product health, usage metrics, and customer environment performance.

-Work with the relevant technical teams to proactively handle customer configurations and recommend customer environment upgrades and add-ons

-Maintain a close working relationship with multiple organizations, including Support, Pre-Sales, PSO, CSM, and Sales

-Understand and communicate the customer’s needs to the Account Team

-Keep the customer informed of key information that may be critical to their success (e.g., product roadmaps, new product releases, best practices, customer events, or organizational changes)

-Bachelor's degree in Computer Science, Information Technology, or a related field is highly preferred

-4+ years proven experience as a Technical Account Manager or similar role in the IT industry.

-Strong technical background with knowledge of database and systems management, Active Directory, Office 365 management, Saas Technologies, Cybersecurity.

-Languages: Fluent Written and Spoken English required

-Excellent communication and interpersonal skills, with the ability to build and maintain relationships.

-Problem-solving skills and the ability to think strategically.

-Experience with project management and the ability to manage multiple priorities.

-Proficiency in using CRM software and other relevant tools.

-Ability to obtain a strong understanding of the product or solution's value to the customer's business. 

-Ability to develop a high-level understanding of the product/solutions architecture, components, and configuration.

Ability to learn to navigate various screens and components of the product/solution.

Preferences:

-Master's degree in a related field.

-Familiarity with cloud computing and cybersecurity best practices.

-Ability to work independently and as part of a team.

-Experience with Salesforce.com

-Nice to have: Familiarity with platform management solutions, such as those offered by Quest, including database and systems management, Active Directory, and Office 365 management.

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Company Description  

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.  

We’re not the company that makes big promises. We’re the company that fulfills them.  

We’re Quest: Where Next Meets Now.  

Why work with us!  

-Life at Quest means collaborating with dedicated professionals with a passion for technology.  

-When we see something that could be improved, we get to work inventing the solution.  

-Our people demonstrate our winning culture through positive and meaningful relationship.  

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.  

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.  

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.   

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com