Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

We are currently seeking a senior ServiceNow Developer to be the sole and primary developer for an established ServiceNow ITSM instance supporting all internal worldwide company employees. The work location for this position is in India, and it is full time remote in India. The workdays are Monday through Friday; the hours are from 4p IST to 1a IST (Local India Time) which includes a one-hour break.

You will be our primary developer for our ServiceNow ITSM instance. The applications/modules currently deployed include service catalog & self-service portal with integrated chat, mobile, incident, request, knowledge, service workflows, notifications, feature center & agile, custom tables, performance analytics, integration with Microsoft PowerBI, and more. Our upcoming roadmap includes implementing change management and automating additional laborious processes within the company.

You will be responsible for the entire ServiceNow environment, which includes day-to-day maintenance and patching, resolution of service interruptions, integrations, and enhancements. This position will be the only ServiceNow developer at this time. You will make all architectural decisions on how to develop, enhance, and implement change. This position will collaborate with the ServiceNow business analysis team located in the US on Eastern time. External consultants may be brought in to assist you on an as-needed basis during significant enhancements.

You must be located in India and able to work 100% remote

-8+ years of experience architecting, designing, developing, implementing & maintaining ServiceNow ITSM in an enterprise environment

-8+ years of experience with the core ServiceNow applications (Service catalog, chat, incident, request, problem, knowledge, change, reporting analytics, etc.)

-8+ years of experience with ServiceNow data, reporting, dashboards, and integrations with PowerBi or similar

-8+ years of experience with scripting & automation within ServiceNow utilizing JavaScript, Glide API, and Flow Designer

-8+ years of experience in JavaScript, HTML, CSS, and Glide scripting

-8+ years of experience with workflows, business rules, client scripts, and UI policies

-8+ years of in-depth experience utilizing workflows and building custom applications to automate business processes

-8+ years of in-depth experience with integrations using Azure SSO, SAML, REST, SOAP, MID Server, ServiceNow Integration Hub, and API-based connections

-8+ years of in-depth experience architecting ServiceNow

-Experience with agile methodologies is a must

-Associate's degree minimum

-Experience with ServiceNow HR, ITOM, AIOps is a plus (but not required)

-ServiceNow certification is a plus (but not required)

-ITIL certification is a plus (but not required)

Company Description  

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.  

We’re not the company that makes big promises. We’re the company that fulfills them.  

We’re Quest: Where Next Meets Now.  

Why work with us!  

-Life at Quest means collaborating with dedicated professionals with a passion for technology.  

-When we see something that could be improved, we get to work inventing the solution.  

-Our people demonstrate our winning culture through positive and meaningful relationship.  

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.  

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.  

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.   

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com 

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