Quest Software is looking for a talented Business Systems Analyst to join our Back-Office application team. You will work with professional services business partners and be responsible for solution design, configuration, process documentation, and providing general system support for Certinia PSA application. The ideal candidate demonstrates strong business acumen, excellent communication, technical expertise, and the ability to build strong relationships with business partners.

-Architect, design, configure, test, and deliver solutions for our professional services organization

-Update or add Certinia PSA Configurations

-Implement Certinia PSA new functionality and enhancements

-Troubleshoot end-user application problems as needed

-Stay current with Certinia PSA best practices

-Test new PSA functionalities and coordinate business user testing for new features and upgrades

-Develop workarounds for problems in a fast-paced and dynamic environment as needed

-Ensure data integrity across PSA and integrated systems

-Produce documentation for system enhancements and new features

-Effectively triage and support requests from business users in our professional services organization

-BS in Computer Science or equivalent

-Excellent written and verbal communication skills in English

-Experience with professional services organization business processes

-Strong analytical and problem-solving skills in a business environment

-An ability to work autonomously with solid professional judgment

-Experience working with or implementing a Professional Services application

-Salesforce certification, a plus

-Experience working with Microsoft technologies, including Office Suite

-Experience working with Salesforce Communities, Advanced Approvals, layouts, SOQL, DataLoader, Reports, and Workbench

Company Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.   

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com 

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