With employees located around the world, One Identity, a Quest Software business, is a global leader in identity governance and administration (IGA), Active Directory account Lifecycle management and privileged access management (PAM) markets. We help organizations establish an identity-centric security strategy. Our high-energy, talented team enjoys the flexibility of working remotely or in our regional offices - or a combination of remote and on-site. One Identity’s values and company goals are focused on delivering positive results and innovative solutions to our customers. Your career at One Identity starts here. Read on to learn more.  

We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.  The Licensing Administrator interacts with customers and internal individuals to supply license keys and subscriptions for our software.

This position will involve Interaction on the licensing cases is via email and phone, adopting operational efficiency, and driving continual process improvement

100% Remote - Candidate must be located in Canada

• Process all types of One Identity product license code and license file requests including new orders, upgrade requests, license key regeneration, host/subscriber changes, ownership transfers, and merge requests.
• Support internal and external customers with their non-technical needs as it relates to licensing
• Resolve escalated issues.
• Act as a subject matter expert for licensing systems and processes across all One Identity products.
• Develop and maintain best practices. 

Key Success Factors

• Customer Focus
• Organizational Skills
• Oral Communication
• Written Communication
• Computer Literacy

• Experience in a similar Customer Facing Administration role.
• Exceptional communication skills, highly organized, collaborative, and detail oriented.
• Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
• Must be able to work in a fast-paced environment and multitask between various tasks and communication channels
• Independent, self-motivated as well as the ability to work in a team to inspires and fosters team commitment
• Models high standards of ethics
• Takes ownership of issues, inspires and fosters team commitment

Communication/Interpersonal Skills:

• Must be able to act as customer advocate to ensure the proper and timely processing of licensing cases
• Must possess and exhibit excellent oral and written communication skills.
• Must be able to pickup concepts and topics quickly

Company Description 

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.  

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.  

Why work with us?  

-Life at One Identity means collaborating with dedicated professionals with a passion for technology.  

-When we see something that could be improved, we get to work inventing the solution.  

-Our people demonstrate our winning culture through positive and meaningful relationships.  

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.  

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.  

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.  

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com