Do you want to work in a fun and supportive environment?

At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.

One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.

Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing our UNIX suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with coworkers’ worldwide ensuring product quality and stability while resolving customer complex issues across numerous different platforms.

As a Senior Technical Support Engineer, you will be involved in the following activities, but not limited to: 

• You will be able to work independently to test and debug customer issues in lab environments
• You will operate as a key member of a virtual product team spanning across continents and time zones.
• You will utilize your flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential.
• You will gain exposure to enterprise environments incorporating AD/LDAP, Kerberos, SIEM Logging methods and Cloud Based technologies.

Customer service and teamwork are our core principles and having fun in the process is expected. For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.

As a One Identity Support Engineer you will have opportunity to provide support for our products, such as Safeguard Authentication Services, Safeguard for Sudo, and Syslog-ng. You will gain exposure to some or all of the following technologies: Active Directory, Software as a Service, UNIX and Linux environments and configurations, federated applications and certificate management.

· You should have experience in a similar customer service work environment

· You should be independent, self-motivated, a team player and have a people-oriented personality

· You should have effective and efficient problem solving skills

· You should have strong written and oral communication skills

· You should have the ability to work in fast paced, dynamic environment

· You should be able to be professional and have timely management of personal work load covering multiple problems

· You should keep up to date with emerging technologies and latest Microsoft product versions.

· You should delivery of excellent customer service.

· You should be aware of Change Control Process

Technical Experience

· You should have 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)

· You should have 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods

· You should have 2+ years’ experience in Technical support, Development or System administration

· You should have strong customer orientation, excellent phone etiquette and work ethic

· You should have experience being responsible for one or more UNIX-like operating systems such as UNIX – (AIX ,HP-UX Solaris, OS X) or Linux – (Redhat, SuSE, Debian)

Nice-to-have:

• Solid understanding of Microsoft Windows Server operating systems, Active Directory, Users and Groups, Replication, DNS, Group Policies and LDAP.

• Familiarity with PAM (Pluggable Authentication Modules) and configuring modules in the PAM stack (/etc/pam.conf, /etc/pam.d/system-auth, etc).

• Thorough understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc)

• Knowledge of enterprise network configuration and other troubleshooting methods such as (netstat, tracert, ping, packet captures, etc)

• Working knowledge of LDAP and Kerberos

• Setting up Windows Group Policies. Familiar with NIS and NFS

• Knowledge of the following remote connection methods – RDP, OpenSSH, Telnet, FTP, RSH, etc

• Understanding of LAM (Loadable Authentication Modules) and AIX extended security attributes

• Configured and setup Solaris 10 Zones.

• Virtualization experience the VMware ESX/vSphere platform

• Familiarity with SIEM technologies

• Certificate installation and management and OpenSSL

• Comfortable with Linux Shells and command structure including editing and modifying files and scripts.

Education: 

Undergraduate degree 'preferred' or relevant experience in the field of IT.

Company Description  

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.  

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.  

Why work with us?  

-Life at One Identity means collaborating with dedicated professionals with a passion for technology.  

-When we see something that could be improved, we get to work inventing the solution.  

-Our people demonstrate our winning culture through positive and meaningful relationships.  

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.  

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.  

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.  

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com 

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