Quest

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Technical Writer Sr. Advisor

Location IN-Remote
Job ID
2025-12018
Category
Engineering
Position Type
Regular Full-Time

Overview

Do you want to work in a fun and supportive environment?

 

At erwin by Quest we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.

 

erwin by Quest is an award-winning Data Modelling software provider offering a broad selection of solutions that solve some of the most common and most challenging Data Governance problems. 

 

We are currently looking for an experienced Technical Writer Sr. Advisor to join our Data Modeling and Data Governance product team. This position requires a good understanding of databases, data governance, and data modeling concepts. Additionally, it requires expertise in MadCap Flare or similar help authoring tools.

Develop and manage technical documentation and reviews for complex product features.

Responsibilities

  • Develop and oversee the technical communication strategy, ensuring alignment with product development lifecycles
  • Establish and enforce standards, guidelines, and processes for technical content creation and management
  • Build strong relationships with key stakeholders, including product managers, developers, testers, and support executives, to understand their needs and advocate for effective technical communication
  • Lead and mentor a team of technical writers, providing guidance, and training
  • Ensure the accuracy, consistency, and clarity of technical content across the assigned product/product family
  • Evaluate and implement technical writing tools and technologies to improve efficiency and quality
  • Contribute to streamlining technical writing processes to reduce bottlenecks and improve turnaround times
  • Participate in tracking key performance indicators related to technical communication to measure effectiveness and identify areas for improvement
  • Develop deep domain and product knowledge and train the team on it

Qualifications

  • Bachelor's degree in Computer Science or a related field
  • 8+ years of experience in technical writing, with a focus on enterprise software products
  • Strong understanding of database and data modeling concepts
  • Proficiency in MadCap Flare or similar help authoring tools, Git, and HTML/CSS.
  • Good understanding of technical support and documentation delivery platforms, such as Zoomin
  • Excellent written and verbal communication skills
  • Strong collaboration skills and a team-oriented mindset
  • Ability to work with minimal direction and take responsibility for resolving blockers

Company Description:

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.

 

Why work with us!

  • Life at Quest means collaborating with dedicated professionals with a passion for technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationship.
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

 

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at http://www.quest.com/careers.

 

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