Technical Writer  Advisor

Quest is looking for an experienced technical writer. You will be part of Quest’s growing Data Protection group and work to enhance the products in its portfolio. Your duties will include producing product documentation that enhances the user experience. Responsibilities include managing and driving the documentation process, analyzing user requirements and developing or updating documentation to support Quest products.  

-Plan, create, develop, and edit technical documents such as User Manuals, User Guides, Online Help Files, Installation Guides, Training Manuals, Instructional Guides, Release Notes, etc.

-Assess complex requirements and recommend documentation format and structure to meet user needs

-Work closely with our Research & Development, Validation, Marketing, and Customer Support groups for document development, updates, approvals, and releases

-Research, propose, and implement improvements to existing documentation as required

-Ensure documentation development follows the required processes, is delivered on time and at a high standard of quality

-Maintain Corporate Library to ensure accessibility of documentation

-Excellent  English writing and language skills

-Experience writing user documentation for both hardware and software products

-Proficient in working with Adobe FrameMaker, Madcap Flare, Robohelp (experience in any 2 tools are highly preferred). XML editor, authoring, and other graphics-related tools such as Photoshop, along with Microsoft Visio, Word, and Excel are higly prefrred.

-Experience with source code repositories like GitHub is good to have

-Experience working with US/Europe teams and flexible to work across different time zones to suit work requirements

-Worked on multiple products through the full product life cycle from product concept to product release and maintenance

-Demonstrated track record of being a key contributor to successful products

-Excellent initiative and motivation 

-Ability to work independently and drive problems to a solution with minimum supervision

-Minimum of 4 years of experience as a technical writer

-BE/BTech/MCA/MS/MTech degree preferred

Company Description:

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.

Why work with us!

• Life at Quest means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationship.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at http://www.quest.com/careers.