Renewals Representative

Location US-OH-Dublin
Job ID
Sales Inside
Position Type
Regular Full-Time


Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Sales Renewals Representative to support our Renewals business. This position will be based out of our Dublin, Ohio office. This is an entry level position on the renewals team with potential for Career Development.


Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.


The primary responsibility of the Software Maintenance Renewals Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The Renewals Representative will create strong working relationships with the Quest Software Sales team, and other internal teams to ensure complete customer satisfaction.


-Achieve quarterly assigned team sales quotas

-Maintain accurate forecast activities for assigned region in the CRM

-Effectively defend against competitive pressures and uncover additional opportunities

-Take an account management approach to identify co-termination and reinstatement opportunities

-Interface with Quest software renewals management, technical support and business unit teams to help ensure customer success and timely feedback being returned to the business leadership of Quest

-Build knowledge on a specific technology solution area such as security, database or systems management products

-Will stay up to date on our new technology and support offerings which will enable you to increase your sales to your customers

-A successful individual will develop relationships with his/her peers in field sales, technical support or with the product managers to ensure customers’ needs are met

-Work independently managing full sales cycle to close- leverage cross-functional resources to achieve results and meet customer needs

-Partner with other members of the renewal team and with field sales to support in the selling process


-1+ years of sales, renewal or account management experience or a combination of experience and education

-Strong organization skills with an emphasis on territory management

-Excellent PC and internet skills with a strong understanding of Microsoft Office

-Experience working in a fast-paced environment

-Must be a motivated self-starter with the ability to handle a high volume of e-mail communications and outbound calls

-Must be able to work in our Dublin, OH office



-AA Degree

-Customer Success background

-Experience selling software, telecommunications, or insurance

-Siebel or experience




Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.


Why work with us!

-Life at Quest means collaborating with dedicated professionals with a passion for technology.

-When we see something that could be improved, we get to work inventing the solution.

-Our people demonstrate our winning culture through positive and meaningful relationship.

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.


Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.


Come join us. For more information, visit us on the web at


Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in You can report job scams to the FTC ( or your state attorney general.                                       


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