Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more in business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

We are looking for a Salesforce Business Analyst, you will thrive in a dynamic and fast-paced environment, playing a pivotal role in the success of our projects. Your primary responsibilities will involve collaborating with cross-functional teams to gather and analyze business requirements. In this role, you'll find yourself at the forefront of multiple projects, contributing your expertise to ensure the seamless integration and optimization of Salesforce solutions. The fast-paced nature of our environment demands adaptability and a keen ability to navigate diverse challenges, making this role perfect for someone who excels under pressure.

The Salesforce Business Analyst will be located in Panama (Remote)

In this role, you will be responsible for facilitating workshops to elicit and document business requirements. Your analytical skills will be crucial in translating these requirements into comprehensive Salesforce solutions. Working closely with stakeholders, you will ensure a clear understanding of business needs and contribute to the development of strategies that align with organizational objectives. Juggling multiple projects simultaneously, you'll be instrumental in driving efficiency and innovation within our Salesforce ecosystem.

-Requirement Gathering & Documentation: Collaborate with business stakeholders to understand business requirements and develop detailed documentation of current and future state processes, including process maps, data flow and swimlane diagrams ensuring a comprehensive understanding of user needs and objectives that create compelling presentations and visuals to communicate findings and recommendations to stakeholders and developers

-Salesforce Integration: Analyze, design, and implement Salesforce solutions, ensuring seamless integration with existing systems and alignment with business goals.

-Data Analysis: Utilize data analysis techniques to assess the effectiveness of Salesforce solutions, identify areas for improvement, and recommend enhancements.

-Project Management: Manage and prioritize multiple projects, ensuring timely delivery and meeting project milestones.

-User Training: Develop and deliver to our business engagement team the high level instructions on what features will be delivered to enable the creation for user training programs to enhance the adoption and proficiency of Salesforce applications.

-Continuous Improvement: Stay abreast of Salesforce updates and industry best practices, providing recommendations for continuous improvement of Salesforce functionality.

• Salesforce Expertise is required: In-depth knowledge of Salesforce platform functionalities, including customization, configuration, and integration capabilities.
• Saleforce Analytics Experience is required
• Analytical Thinking: Strong analytical and problem-solving skills to understand complex business processes and translate them into effective Salesforce solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
• Collaboration: Proven ability to work collaboratively in cross-functional teams, fostering a positive and innovative team environment.
• Adaptability: Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and business needs.
• Project Management: Strong project management skills to handle multiple tasks and projects simultaneously, ensuring timely and successful delivery.
• Must be proficient in English

Join our team as a Salesforce Business Analyst and contribute to the growth and success of our organization through your expertise and commitment to excellence.

Company Description 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration to database and systems management to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. 

We’re not the company that makes big promises. We’re the company that fulfills them. 

We’re Quest: Where Next Meets Now. 

Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology. 

-When we see something that could be improved, we get to work inventing the solution. 

-Our people demonstrate our winning culture through positive and meaningful relationships. 

-We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential. 

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work. 

Quest is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.