Quest

Escalation Engineer

Location HU-Budapest
Job ID
2022-10232
Category
Engineering
Position Type
Regular Full-Time

Overview

Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém!

 

Hungary’s most successful IT security startup, Balabit, was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company. One Identity lets organizations achieve an identity-centered security strategy with a uniquely broad and integrated portfolio of identity management offerings including AD account lifecycle management, identity governance and administration and privileged access management.

 

Thanks to our brilliant and dedicated team members who contribute their expertise and experience, One Identity has become a leading IT security software development company, honored to be recognized as a Visionary in the 2020 Gartner Magic Quadrant.

 

Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are looking for a bright, self-motivated Escalations Engineer to join an existing team, providing 2nd and 3rd line technical support for products in our Identity and Access Management (IAM) portfolio for customers all over the world.

Responsibilities

As an Escalations Engineer you will provide technical expertise for problems that the support team are unable to solve. You will investigate the requests and software issues escalated by the support and cooperate with development teams to resolve them.

 

-Support the Identity and Access Management products working with support engineers based worldwide

-Work closely with development teams to resolve product defects, plan enhancements and help resolve customer problems with the minimum amount of disruption to the customer.

-Reproduce errors, and build test systems to help implementing solutions

-Monitor the case tracking system for newly-escalated customer issues and follow the process to meet service level agreements.

-Continue to update the global support organization with updates throughout the lifecycle of the customers' service request in accordance with the service level agreement guidelines

-Be available to participate in online meetings and calls where necessary during the working day, and convey accurate information to customers and development teams as required.

-Be available to handle priority escalations at fixed times outside the regular office hours, according to the on-call schedule

Qualifications

-3+ years of experience in software customer support or system operation role

-Good knowledge of TCP/IP networking and application-level protocols

-Able to analyze and understand network communications, network protocols, routings, and VPN technologies

-Good written and verbal communications skills in English and Hungarian

-A good understanding of information security concepts and principles

-Experience with cloud computing concepts and technologies

-Experience with Linux/UNIX operating systems

-Familiar with cryptography, especially with X.509 PKI

-Interested in Windows Server operating systems

-Able to understand coding languages like C, Python, various shell scripts, Rust, C++, Angular

 

Preferences

-Experience with Azure platform.

-Working knowledge of Linux containers and Docker.

-Able to understanding, analyzing and recording several network protocols that we are decrypting and re-encrypting on the fly in the middle

-Writing any scripts from scratch

-Experience in working with open-source software and projects.

-Hyper-V / VMWare ESX / Workstation experience and use of virtual environments

-PowerShell scripting and usage of Rest API technologies

-SQL scripting experience would be advantageous

-Managing Active Directory / Kerberos / Group Policy

 

Extra challenge (This is a typical task for us day to day)

Find out what is wrong with it? How would you solve it? Please be a fair player and share your solution only with us. aHR0cHM6Ly9naXRodWIuY29tL2RlaXJmL2NoYWxsZW5nZQo=

 

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

 

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

 

Why work with us?

-Life at One Identity means collaborating with dedicated professionals with a passion for technology.

-When we see something that could be improved, we get to work inventing the solution.

-Our people demonstrate our winning culture through positive and meaningful relationships.

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

 

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

 

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team

 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com

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